Customer Advisor - NI

B Q; Holywood; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Employee discounts

Job summary

B&Q Holywood Exchange is hiring a Customer Advisor on a part-time basis. The role covers 18.75 hours per week under a 3-month fixed-term contract, with shifts across Monday to Sunday, 7.00am to 10.00pm. You’ll be a friendly advisor helping customers with home improvement needs and supporting in-store displays and stock management.

Salary is notional at £13.10 per hour. The ideal candidate is personable, eager to learn, and comfortable working a rota that includes evenings, weekends and bank

Qualifications

• Friendly and outgoing; enjoys helping others.
• Willing to learn and expand skills with new technology.
• Able to work on a rota including weekends, evenings and bank holidays.
• Sales experience or aptitude is advantageous.

Responsibilities

• Becomes an expert advisor, guiding customers on home improvement needs.
• Assist with stock management, setting up displays and keeping the store presentable.
• Support sales efforts and help customers, providing great service.
• Learn paint-mixing and timber-cutting as part of training.

Skills

Customer service

Team player

Flexible

Eager to learn

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour

B&Q Holywood Exchange

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time - 18.75 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour

B&Q Holywood Exchange

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.