Customer Advisor - Fleet

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Advisor for their Fleet department. This hybrid role focuses on delivering exceptional customer service, handling inquiries, and processing vehicle orders. You will play a crucial role in building relationships with customers and suppliers while ensuring clarity and understanding of their requirements. With a starting salary of £23,200 and generous benefits, including 27 days of holiday and access to a discounted car loan scheme, this is an exciting opportunity for those passionate about customer service and mobility solutions. Join a supportive team that values employee development and offers ongoing training to help you achieve your career aspirations.

Benefits

27 days holiday (Pro rata) + Bank Holidays

Discretionary bonus

Free parking onsite

Access to exclusive deals and discounts

Company Car discounted loan car scheme

Qualifications

• Strong customer service focus is essential.
• Excellent written and spoken communication capabilities.

Responsibilities

• Responding to enquiries mainly by phone and email.
• Processing vehicle orders weekly and keeping systems updated.
• Ensuring excellent customer service is delivered at all times.

Skills

Customer Service

Communication Skills

PC Literacy

Attention to Detail

Data Protection Knowledge

Job description

Customer Advisor – Fleet

Hybrid Role – Milton Keynes

Part Time Permanent – 31 hours per week

Salary Starting from £23,200 (FTE) + 27 Days Holiday + Generous Benefits

Closing Date: 3rd January 2025

VWFS|FLEET is dedicated to the delivery of a comprehensive range of products and services, specialising in the growth and development of our contract hire portfolio to the Corporate and fleet customer. The role of the Customer Advisor - Fleet will work within our award-winning fleet department to order and deliver new vehicles whilst building customer and supplier relationships. The role is vital in the delivery of service excellence to the VWFS|FLEET.

We’re looking for people that can support in the delivery of excellent customer service each and every time. You may be delivering this service through email or on the phone, so we need someone that’s comfortable with all communication methods with strong attention to detail.

Your day to day:

• Responding to enquiries, mainly by phone and email.
• Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
• Processing vehicle orders weekly, keeping systems and customers updated.
• Liaison between the customer and the dealership for vehicle delivery details.
• Payment of supplier vehicle invoices.
• Responding to email/admin queries and using outbound calls as a ‘one and done’ to get the right customer outcomes.
• Taking responsibility for ensuring that excellent customer service is delivered at all times.
• Ensure clarity and understanding of a customer’s requirement by providing proactive customer service, with excellent industry and product knowledge.
• Monitoring, diarising and completing daily administration tasks.

Desired Skills and Experience:

• Comfortable speaking with customers on the phone.
• Sense of urgency and motivated to respond swiftly.
• PC Literate.
• Excellent written and spoken communication capabilities.
• Strong customer service focus is essential.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Ability to communicate and negotiate effectively both verbally and written.
• Attention to detail with a high degree of accuracy.

What’s in it for you?

• Salary Starting from £23,200 (FTE).
• Access to our Company Car discounted loan car scheme – contract dependant.
• Discretionary bonus.
• 27 days holiday (Pro rata) + Bank Holidays.
• Free parking onsite.
• Access to an exclusive deals and discounts website plus so much more.

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations.

About Volkswagen Financial Services:

Our mission is straightforward; we want to be 'The Key to Mobility'. To make getting from A-to-B as easy and simple for as many people as possible. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone.

As part of our hybrid working arrangements, we expect new colleagues to work from the office for the entirety of their training period until competent in the role.