Customer Advisor - Argos

Sainsbury’s Group; Hare Street; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discount card

Free food & drinks

Generous holiday entitlement

Pension matched contributions

Share schemes

Shopping discounts

Employee wellbeing support

Job summary

Argos in the United Kingdom is hiring a friendly colleague to deliver great customer service on tills, website screens on the shop floor and at the collection counter, helping shoppers at every step.

You will collect products from stock, handle payments, explain financial services for select products, process refunds, and share product knowledge to offer recommendations. Join a busy, supportive team and grow with inclusive benefits.

Qualifications

• Friendly and welcoming with enthusiasm for helping customers.
• Comfortable discussing financial services with customers.
• Thrives in a fast-paced, physical and high-energy environment as a team member.
• Willing to learn across the store and be trained in a variety of skills.

Responsibilities

• Deliver excellent customer service on tills, website screens on the shopfloor and at the collection counter.
• Collect products from stock, take payments, provide details on financial services, and process refunds.
• Be present on the shop floor, help customers with questions, and assist in stock room when busy.
• Build knowledge about products and promotions to offer confident recommendations.

Skills

Friendly

Financial services talk

Team player

Flexible

Digital tools

Attention to detail

Job description

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues