Customer Advisor - Argos

Sainsbury’s Group; Berwick-upon-Tweed; On-site; GBP 12,398,000 - 16,531,000; Full time

Benefits offered by this job

Discount card

Free food & drinks

Generous holiday entitlement

Pension match

Sainsbury's share schemes

Shopping discounts

Wellbeing support

Job summary

Argos Colleague role within the Sainsbury’s Group in the United Kingdom, delivering outstanding customer service across tills, collection points and shopfloor. You will assist customers, process payments and refunds, and provide product recommendations with up-to-date knowledge of promotions and services.

The position emphasizes teamwork, flexibility across store duties, and the use of digital tools to enhance the shopping experience for every customer.

Qualifications

• Friendly and welcoming with enthusiasm for helping customers.
• Comfortable talking to customers about financial services when buying certain products.
• Thrives in a fast-paced, high energy environment and enjoys teamwork.
• Willing to learn new skills and use digital tools to perform tasks effectively.
• Great attention to detail to keep the store clean and organized.

Responsibilities

• Deliver excellent customer service at tills, website screens on the shopfloor and collection counter.
• Assist customers by collecting products from stock area and processing payments/refunds.
• Help customers on the shop floor, answer questions, and provide product advice; support stock room when needed.
• Build strong knowledge of products, services and promotions to offer recommendations.

Skills

Customer service

Communication

Teamwork

Digital tools

Attention to detail

Tools

POS systems

Job description

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues