Customer Advisor

Pavers Shoes; Wolverhampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

Pavers Shoes recrute un conseiller client à temps partiel. Ce rôle exige une attitude positive et passionnée pour le service à la clientèle dans un environnement dynamique. Les responsabilités incluent le conseil sur les produits, l'atteinte des objectifs et le maintien des normes de magasin. Un programme de formation complet sera fourni pour assurer le succès dans ce rôle.

Benefits

Generous Staff Discount scheme

Holiday Entitlement which increases with service

Company Contribution Pension

Pavers Foundation access for charitable giving

Pavers Academy for career development

Wellbeing and financial support through RetailTRUST

Qualifications

• Une attitude proactive et orientée client est essentielle.
• Expérience antérieure en tant qu'assistant commercial ou dans un environnement de service à la clientèle souhaitée.

Responsibilities

• Conseiller les clients sur les soins des chaussures et les accessoires.
• Atteindre les objectifs quotidiens de performance (KPI).
• Maintenir un environnement de magasin propre et organisé.

Skills

Customer Service

Sales Skills

Teamwork

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You willhelp us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part time Customer Advisor opportunity to join our Pavers team in Shipley on a 12hours over 3 days per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self-aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom