Customer Advisor

B Q; Shoreham-by-Sea; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Job summary

B&Q Shoreham is looking for a Customer Advisor to join our team in a part-time role (12–16 hours per week). You’ll deliver friendly, knowledgeable service and help customers with home improvement projects.

The role includes stock management, display setup and basic product knowledge training, with shifts across early mornings to late evenings. Your natural customer-focus, willingness to learn, and ability to work well within a team on a weekend-inclusive rota will help you thrive in this

Qualifications

• Friendly, outgoing attitude and eagerness to help customers.
• Willingness to learn home improvement products and services.
• Flexibility to work a rota including weekends, evenings and bank holidays.

Responsibilities

• Assist customers with inquiries and product recommendations.
• Help manage stock, set up displays and keep the store looking inviting.
• Support sales through upselling and providing timely service to customers.

Skills

Customer service

Sales support

Stock management

Team player

Job description

Overview

Customer Advisor

Part Time - 12 - 16 hours per week

Permanent Contract

Shifts available Monday - Sunday, 6.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Shoreham

What's the job?

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are.

We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.

If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail].

If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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