Customer Advisor

The Aa; Peckleton; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

GP Chat line 24/7

AA breakdown cover

Staff discounts

Physio, Dental and eye test benefits

Mental health support

Cycle to Work scheme

Technology and Appliance Vouchers

Job summary

The Aa is seeking a Customer Service Advisor - Prestige in Melton Mowbray. You will be the main contact for service, maintenance and repair customers while their vehicle is in our network centres.

The role is office-based initially with dynamic hybrid work (three days onsite) after training, and 37.5 hours per week, Mon-Fri 08:00-18:00 with occasional Saturdays. Salary is £24,882 with a permanent full-time contract.

Responsibilities

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

Skills

Impact

Teamwork

Problem solving

Curiosity

Job description

Role: Customer Service Advisor - Prestige

Salary: £24,882

Location: Melton Mowbray

Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite

Contract: Permanent Full-time

Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00

This is the job

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What We’re Looking For:

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded

Why Choose The AA?

Benefits from day 1

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Physio, Dental and eye test benefits
• Mental health help

Plus additional benefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme