Customer Advisor

TN United Kingdom; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Advisor, where you'll have the chance to make a real difference in customer interactions. This role offers a fantastic opportunity to develop your skills in a dynamic retail environment. You'll be at the forefront of customer service, helping shoppers find the best products while working collaboratively with your team to maintain an inviting store atmosphere. With full training provided, this is the perfect starting point for a rewarding career. Embrace the chance to grow and be part of a team that values diversity and inclusivity.

Benefits

Boots Retirement Savings Plan

Generous employee discount

Enhanced discounts for Boots brands

Qualifications

• Ability to work in a dynamic environment and at pace.
• Strong communication and listening skills.

Responsibilities

• Assist customers and provide advice on products.
• Manage product displays and ensure smooth store operations.
• Collaborate with team members for a great shopping experience.

Skills

Customer Service

Effective Communication

Teamwork

Attention to Detail

Job description

Social network you want to login/join with:

Job Details

The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. Your responsibilities include:

• Helping customers and putting them at ease by listening, answering questions, providing advice on our products, recommending items, or offering a basket. The little things make a difference.
• Getting to know our in-store offers and schemes and promoting them to customers.
• Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
• Collaborating with team members to provide a great shopping experience and maintaining a clean, presentable store.

What you’ll need to have

Full training is provided. We are looking for candidates who:

• Excel in a dynamic environment and work at pace.
• Communicate and listen effectively.
• Enjoy teamwork and promoting collaboration.
• Understand that small details matter in customer interactions.
• Aspire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

• Experience in customer care and delivering excellent service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan.
• Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians, and Boots Hearingcare.

We offer additional benefits that provide flexibility to suit you. Click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).

Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots

We are committed to positive change and continuous improvement. Our inclusive environment encourages everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive, inclusive workplace.

As the core of our efforts, with your help, we can make a difference.

To learn more about careers at Boots, click here.

What's next

If your application is successful, you will be invited for an in-store interview within 14 days.

We are open to flexible working arrangements, including job sharing and reduced hours.

If you need additional support during the application or interview process, we can provide reasonable adjustments to help you perform at your best.