Customer Advisor

B&Q Limited; Musselburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a part-time Customer Advisor to join their dynamic team. In this role, you will inspire and guide customers through their home improvement projects, providing exceptional service and expert advice. You'll be trained in various skills, including paint-mixing and timber cutting, while ensuring the store is well-stocked and visually appealing. With a commitment to diversity and wellness, the company offers a competitive salary and a comprehensive benefits package, including an award-winning pension scheme and generous holiday allowances. If you have a passion for helping others and a knack for teamwork, this opportunity is perfect for you.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Friendly and outgoing with a passion for home improvement.
• Eager to learn and expand skills using new technology.

Responsibilities

• Provide expert advice and support to customers on home improvement.
• Manage stock, set up displays, and ensure store appearance.

Skills

Customer Service

Teamwork

Sales

Flexibility

Job description

Overview

Customer Advisor

Part time - 20 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £12.21 per hour

B&Q Edinburgh New Craighall

*Raising to £12.71 per hour from 1st April

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.