Customer Advisor

TN United Kingdom; Malvern Hills; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a part-time Customer Advisor to join their team in Malvern. This role offers the opportunity to work in a friendly and supportive environment where your contributions truly matter. You'll be responsible for providing exceptional customer service, advising on shoe care and accessories, and helping to create a welcoming atmosphere. With a focus on personal development and well-being, this position not only offers competitive pay but also generous benefits, including a staff discount scheme and access to career development resources. If you have a passion for customer service and enjoy working in a dynamic team, this could be the perfect opportunity for you.

Benefits

Generous Staff Discount

Holiday Entitlement

Pension Scheme Contribution

Access to Pavers Foundation

Career Development Opportunities

Wellbeing Support

Qualifications

• Previous experience in retail or customer care is beneficial.
• Positive attitude and willingness to learn are essential.

Responsibilities

• Advise customers on shoe care and accessories to meet their needs.
• Maintain a friendly and positive attitude while achieving daily KPIs.
• Support store standards and stockroom organization.

Skills

Customer Service

Sales Skills

Teamwork

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, offering genuine, honest, and knowledgeable advice on all our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support to ensure your success, but a positive attitude and the right behaviours are essential. Our stores are like family, providing a nurturing environment to learn, grow, and thrive, all while having fun at work!

We have a part-time Customer Advisor position available in our Pavers store in Malvern, working 12 hours over 3 days per week.

Good availability is required as the role includes a mix of weekend and weekday shifts.

Pay, Hours & Benefits for our Customer Advisor

Effective from 1st April 2024:

£11.70 per hour for ages 21+ (ages 18-20 £9.60/hr; ages 16-17 £7.85/hr)

After completing the retail induction PaSS stages, pay increases to £12.05 per hour for ages 21+ (ages 18-20 £9.87/hr; ages 16-17 £8.07/hr)

• Generous Staff Discount scheme, some of which can be shared with family and friends
• Holiday entitlement increases with length of service
• Company contribution to pension scheme
• Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
• Access to the Pavers Academy: offering career development through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring
• Support for wellbeing and financial health through RetailTRUST

Day-to-Day Responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs
• Be self-aware, open to learning, and responsible for your actions
• Maintain a friendly, engaging, and positive attitude as a team player
• Support store standards, product placement, and stockroom organization