Customer Advisor

B&Q Limited; Larkhill; On-site; GBP 14,000 - 19,000; Part time

Job summary

B&Q Limited in Kidderminster is seeking a Customer Advisor to support customers with their home improvement projects. This part-time role offers friendly service, product knowledge and assistance on the shop floor. You’ll help customers, handle stock, and ensure displays look inviting.

Shifts run Monday to Sunday from 5am to 10pm, with a notional hourly rate of £13.10. The position is permanent, 24 hours per week, and suitable for someone who enjoys teamwork and flexible hours.

Responsibilities

• Be an expert advisor, helping customers with home improvement projects.
• Drive sales while managing stock and setting up in-store displays.
• Maintain a well-presented store and assist with paint mixing and timber cutting.
• Deliver great customer service and work on a rotating schedule including weekends.

Job description

Overview

Customer Advisor

Part Time - 24 hours per week

Permanent Contract

Shifts available Monday - Sunday, 5am - 10pm

UK Notional hourly rate £13.10 per hour

B&Q Kidderminster

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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