Customer Advisor

Boots; Hadley; Presencial; GBP 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

TELUS Health EAP

Descripción de la vacante

Boots is hiring a Customer Advisor to work on-site in London locations. The role offers an hourly rate between £13.02 and £15.10, with a pay increase after 6 months in the role and comprehensive training to help you deliver excellent service.

You will assist customers on tills, advise on products, promote offers, and ensure smooth store operations. A strong team spirit and clear communication are essential to help customers feel at ease while shopping.

Formación

• Customer care and service experience (not mandatory)
• Excellent communication and listening skills
• Ability to work in a fast-paced environment
• Team player with collaborative mindset

Responsabilidades

• Assist customers and put them at ease; listen, answer questions and offer product recommendations
• Promote in-store offers and schemes to customers
• Help stores run smoothly by managing displays, tills, and stock rooms
• Maintain a clean, presentable store and contribute to a great shopping experience
• Collaborate with team members to ensure excellent customer service and efficient operations

Conocimientos

Customer service

Communication

Teamwork

Retail experience

Descripción del empleo

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us., You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer ServiceThese are the essential skills or experience needed to succeed in this role:
• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
• Experience providing customer care and delivering great customer service, but this is not essential.Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.