Customer Advisor

Boots; Cramlington; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay and gift

Flexible benefits scheme

Counselling and support services

Job summary

Boots is seeking a Customer Advisor to join our store team in the UK. The role involves helping customers on tills, answering questions, and offering product recommendations.

You will work on-site and report to the Store Manager or Assistant Manager, becoming a friendly face for Boots customers. We provide award-winning training, career development, and a range of employee benefits, including discounts and saving plans.

Qualifications

• Excellent listening and communication skills.
• Ability to work in a fast-paced retail environment.
• Strong teamwork and collaboration mindset.
• Commitment to delivering excellent customer service.
• Willingness to promote Boots products and offers.

Responsibilities

• Assist customers on tills and in-store, offering helpful advice.
• Promote in-store offers and Boots rewards to customers.
• Ensure products are well displayed and stock is managed.
• Support store team to deliver a clean, welcoming shopping environment.
• Participate in on-site training and become a Boots brand ambassador.

Skills

Excel for fast-paced environment

Effective communication

Teamwork and collaboration

Customer care

Brand ambassador on Boots products

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us., You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer ServiceThese are the essential skills or experience needed to succeed in this role:
• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
• Experience providing customer care and delivering great customer service, but this is not essential.Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.