Customer Advisor

Boots; Burgess Hill; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Pension plan

Discretionary bonus

Employee discounts

Enhanced parental leave

Flexible benefits

Counselling & support

Job summary

Boots is seeking a Customer Advisor to assist customers on tills, advise on products, and promote offers in-store. You will work on-site and report to the store management, becoming a brand ambassador for Boots as you help customers choose the best products for their needs.

Full training is provided; opportunity to develop customer service skills and join a team that delivers a great shopping experience. Salary is paid hourly with progression after six months.

Qualifications

• Experience in delivering excellent customer care and advice.
• Able to work at pace in a varied retail environment.
• Strong listening and communication skills with customers.
• Proud brand ambassador for Boots and its products.

Responsibilities

• Assist customers on tills and provide great product recommendations.
• Promote in-store offers and loyalty schemes.
• Ensure stock is organized and the shop floor is tidy.
• Work with colleagues to deliver a great shopping experience.

Skills

Customer service

Communication

Teamwork

Retail experience

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us., You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer ServiceThese are the essential skills or experience needed to succeed in this role:
• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
• Experience providing customer care and delivering great customer service, but this is not essential.Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.