Customer Advisor

Boots; Eastcote; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots is seeking a Customer Advisor for an on-site role in the UK. You will help customers at the tills and in-store, provide product guidance and promote offers while ensuring stock is well displayed. Training is provided and you will join a busy, friendly team.

The position offers an hourly rate of £13.02–£15.10 with potential increase after 6 months in role, plus Boots’ benefits. The role emphasizes customer-first service and a positive store experience for every shopper.

Qualifications

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Responsibilities

• Assist customers and help them find what they need.
• Promote in-store offers and schemes to customers.
• Support store operations: keep stock visible and tills running smoothly.
• Help maintain a clean, welcoming store environment and teamwork.
• Receive award-winning training accredited by the Institute of Customer Service

Skills

Customer service

Teamwork

Communication

Attention to detail

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About The Role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What You’ll Need To Have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

Skills

• Experience providing customer care and delivering great customer service, but this is not essential.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.