Customer Advisor

East Riding of Yorkshire Council; Brough; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous leave entitlement

Access to employer pension scheme

Reduced cost membership at our Leisure

Shop and Save discounts at local shops

Job summary

East Riding of Yorkshire Council in Brough is hiring a Customer Advisor to work across Customer Services and Libraries at the East Riding Petuaria Centre. The role focuses on delivering a high quality customer service, assisting residents with enquiries, and promoting the library and information facilities.

The post involves supporting children’s activities and adult groups, plus weekly Bounce and Rhyme sessions for under-5s.

Qualifications

• Experience of working with the public and answering telephone enquiries.
• Excellent customer care and organisational skills.
• Ability to deal with difficult situations effectively and stay calm under pressure.
• Excellent communication skills and enthusiastic approach to delivering good customer service.

Responsibilities

• Provide a high quality customer transaction, enquiry and information service to local residents.
• Engage with customers and local partners to develop and promote the service, including self-service information facilities.
• Support activities within the centre such as children's activity sessions and Adult groups.
• Run Bounce and Rhyme Sessions weekly for children under 5 with music and interaction.
• Assist with moving stock, restocking displays and handling library materials as required.

Job description

The job itself

We are excited to be able to offer the opportunity to join Libraries and Customer Services.

This is a dual role, working as a Customer Advisor in Customer Services and Libraries based at the East Riding Petuaria Centre, Multi-Service Centre, Brough.

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

• Generous leave entitlement
• Access to employer pension scheme
• Reduced cost membership at our Leisure Centres
• Shop and Save discounts at a variety of local shops

What you will be doing:

Working as a Customer Advisor your role will be to provide a customer and library service ensuring the delivery of a high quality customer transaction, enquiry and information service to local residents.

You will engage with customers and local partners to develop and promote the service, including supporting increased use of our self-service information facilities, and promotion of our Health Agenda. You will also support activities within the centre such as children's activity sessions and Adult groups.

Once weekly running of our Bounce and Rhyme Session for children under 5 which includes, music, toys and fun interaction with children and their parents/guardians.

About you:

We are looking for a friendly and confident individual with excellent customer care and organisational skills.

You're someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communication skills and have an enthusiastic approach to delivering good customer service. This is a challenging and demanding role, and full training will be given.

This job would suit someone with experience of working with the public and answering telephone enquiries.

The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading/unloading of small crates of library materials/book stock and caddy liner boxes.

You will be given full training and support throughout.