Customer Advisor

Stellantis group; Birmingham; Híbrido; GBP 22 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company car scheme

Pension contribution

Holiday entitlement

Employee discounts

Health plan

Employee assistance

Resumo da oferta

Stellantis & You UK is seeking a Customer Advisor to be the link between customers and technicians, ensuring an excellent aftersales experience. You will welcome and support customers through the service and repair journey, advising on servicing and costs, and communicating progress.

The role requires collaboration with colleagues to deliver outstanding service, with opportunities to promote service plans and participate in the broader rewards package.

Qualificações

• Customer-facing experience in aftersales or service roles.
• Strong communication and interpersonal skills.
• Ability to work with a team to deliver outstanding service.

Responsabilidades

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.
• A Day in the Life.

Conhecimentos

Customer service

Communication

Team player

Ferramentas

CRM software

Descrição da oferta de emprego

Driving Licence: Full UK Driving Licence required

Stellantis & You is part of Stellantis, one of the world's leading automotive manufacturers, representing brands including Abarth, LeapMotor, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot and Vauxhall.

We're committed to creating an inclusive environment where our people can thrive, develop and build rewarding careers.

Our Values

• People – We create an inclusive environment where everyone feels valued and respected.
• Pride – We deliver exceptional experiences for our customers and represent our brands with excellence.
• Performance – We support our colleagues to achieve their goals and reach their potential.
• Praise – We recognise and celebrate success across our teams.

Why Join Us?

We offer a competitive salary and bonus package, plus:

• Company Car Scheme (up to two vehicles)
• Employee discounts on vehicles, servicing and parts
• Up to 7% employer pension contribution
• 22 days holiday, increasing to 26 with service, plus bank holidays
• Reward Gateway discounts
• Enhanced family leave
• Employee Assistance Programme
• Health Cash Plan
• Ongoing training and development through our Performance Academy
• Share Incentive Plan

Role Description:

The Role

As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.

Key Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.
• A Day in the Life

“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast paced and rewarding job, with the opportunity to develop a career.”

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Join Stellantis & You and build your future with a business where People come first, Pride drives excellence, Performance creates opportunity, and Praise celebrates success.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm