Customer Advisor

Boots Opticians; Bath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading optical retailer in Bath is seeking enthusiastic customer service assistants to join their team. In this role, you will engage with customers, assist with in-store promotions, and ensure the shop operates smoothly. Comprehensive training is provided, and candidates should demonstrate strong communication skills and teamwork. The position offers a competitive hourly rate starting at £12.40, with additional benefits including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counseling and support

Qualifications

• Ability to work effectively in a varied environment, handling multiple tasks.
• Strong communication skills to listen and support customers effectively.
• Team player who promotes collaboration and inclusivity.

Responsibilities

• Help customers with inquiries and provide great advice.
• Promote in-store offers and maintain product displays.
• Support stock management and keep the store presentable.

Skills

Customer care

Team collaboration

Effective communication

Adaptability in a fast-paced environment

Job description

Job Description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The role will increase after 6 months in role.

About the role

You will work onsite and report into the Assistant or Store Manager. Your responsibilities include helping on the tills, advising customers, and working in the back shop.

• Help customers and put them at ease; listen to find out more, answer questions, and give great advice.
• Get to know in‑store offers and schemes and promote them.
• Help stores run smoothly: ensure products are displayed correctly, provide great service on the tills, and support stock management.
• Work with team members to provide a great shopping experience and keep the store clean and presentable.
• You will receive award‑winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided for this role. We are looking for people who:

• Excel in a varied environment, working fast.
• Communicate and listen effectively.
• Enjoy working as part of a team and promoting collaboration.
• Understand that small actions make a big difference for customers.
• Want to be a proud brand ambassador for Boots and help customers find the best products.

It would be great if you also have

Experience providing customer care and delivering great customer service.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots?

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. If a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.