Customer Advisor

RHR UK; Banbridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a successful, family-run business as a part-time Customer Advisor in Banbridge. In this role, you will deliver exceptional customer service and provide knowledgeable product advice in a positive and engaging store environment. Enjoy competitive pay, opportunities for career development, and benefits like generous staff discounts and a company pension.

Benefits

Generous Staff Discount

Career Development Opportunities

Company Contribution Pension

Access to the Pavers Foundation

Wellbeing and Financial Support via RetailTRUST

Qualifications

• Previous experience in Sales Assistant, Retail Assistant, or Customer Care preferred.
• Passion for great customer service and a can-do attitude.
• Good availability for weekend and weekday shifts.

Responsibilities

• Deliver exceptional customer service.
• Advise on shoe care and accessories while achieving KPIs.
• Maintain store standards and organization.

Skills

Customer Service

Sales

Product Knowledge

Job description

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Join Our Team as a Customer Advisor

Are you passionate about achieving sales targets and finding the right products for customers? Do you have a can-do attitude, a passion for great customer service, and enjoy working in a fast-paced, fun environment? Would you like to work for a growing, profitable business with family values and green credentials, offering opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. Your role will involve delivering high levels of service to our customers by advising on shoe care, handbags, and accessories to meet their needs, providing genuine, honest, and knowledgeable advice on all our products.

Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is preferred, but full training and support will be provided. The right attitude and behaviors are essential. Our stores foster a nurturing environment for learning, growth, and fun at work!

We have a part-time Customer Advisor position available at our Pavers store in The Boulevard, Banbridge, on a 12-hour per week contract. Good availability is required as the role includes a mix of weekend and weekday shifts.

Pay, Hours & Benefits

• £11.70 per hour for 21+ (18-20 £9.60, 16-17 £7.85)
• Pay increase to £12.05 per hour after completing retail induction stages (18-20 £9.87, 16-17 £8.07)
• Generous Staff Discount, shareable with family and friends
• Holiday entitlement increases with service
• Company Contribution Pension
• Access to the Pavers Foundation for grants and charitable giving
• Opportunities through the Pavers Academy for career development
• Wellbeing and financial support via RetailTRUST

Responsibilities

• Deliver exceptional customer service
• Advise on shoe care and accessories, achieving KPIs
• Maintain store standards, product placement, and stockroom organization

About Us

We are a successful, family-run business with over 50 years of trading, operating stores across the UK and Ireland, and owning Jones Bootmaker and Herring Shoes brands. Recognized as one of the Top 10 Retailers in the country, we achieved Carbon Neutral status and have donated over £2.2m to the Pavers Foundation supporting health, education, and community causes. We prioritize our colleagues' wellbeing and career development.

If this sounds like the business you'd like to join, please apply today for the role of Customer Advisor!