Customer Advisor

RHR UK; Newry; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing family-run business seeks a passionate part-time Customer Advisor in Newry. The role involves delivering outstanding customer service and advising customers on product selection. Enjoy a supportive work environment with opportunities for progression and benefits including a generous discount scheme.

Benefits

Generous staff discount scheme

Holiday entitlement increases with service

Company contribution pension

Access to wellbeing and financial support services

Qualifications

• Previous experience as a Sales Assistant or in Customer Care is preferred.
• A can-do attitude and passion for customer service are essential.

Responsibilities

• Deliver exceptional customer service.
• Advise on shoe care and accessories, achieving KPIs.
• Maintain store standards and stockroom organization.

Skills

Customer Service

Sales Target Achievement

Product Knowledge

Job description

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Customer Advisor - Part Time in Newry

Are you passionate about achieving sales targets and finding the right products for customers?

Do you have a can-do attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Would you like to work for a growing, profitable business with family values and green credentials, offering opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service by advising on shoe care, handbags, and accessories, providing genuine, honest, and knowledgeable advice on our products.

Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is preferred, but full training and support will be provided. Our stores foster a nurturing environment for learning, growth, and fun at work.

This role is a part-time Customer Advisor position in our Newry store, working 12 hours per week with a mix of weekend and weekday shifts.

Pay, Hours & Benefits

• £11.70 per hour for 21+ (18-20 £9.60, 16-17 £7.85)
• Pay increase to £12.05 per hour after completing retail induction stages (18-20 £9.87, 16-17 £8.07)
• Generous staff discount scheme
• Holiday entitlement increases with service
• Company contribution pension
• Access to the Pavers Foundation, Pavers Academy, and wellbeing and financial support through RetailTRUST

Responsibilities

• Deliver exceptional customer service
• Advise customers on shoe care and accessories to meet their needs, achieving KPIs
• Maintain store standards, product placement, and stockroom organization

About Us

We are a family-run, profitable business with over 50 years of experience, operating stores across the UK and Ireland under the Jones Bootmaker and Herring Shoes brands. Recognized as one of the Top 10 Retailers by Best Companies, we achieved Carbon Neutral status and have donated over £2.2m to the Pavers Foundation for health, education, and community causes. We are committed to providing great jobs in a supportive environment and value our colleagues highly.

If this sounds like the kind of business you'd like to join, please apply today for the role of Customer Advisor!