Customer Advisor

RHR UK; Antrim; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a renowned family-run business as a part-time Customer Advisor, where your passion for customer service will shine. In this rewarding role, you'll engage with customers to provide knowledgeable advice on our shoe care products while enjoying a supportive environment that values your growth and contributions.

Benefits

Generous Staff Discount scheme

Holiday entitlement increases with service

Company Contribution Pension

Access to Pavers Foundation and RetailTRUST wellbeing support

Qualifications

• Previous experience in a Sales or Customer Care environment is preferred.
• Positive attitude and can-do mentality are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service.
• Advise customers on shoe care and accessories.
• Maintain store standards and product placement.

Skills

Customer Service

Sales Skills

Communication

Job description

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Customer Advisor - Part Time

Are you passionate about achieving sales targets and finding the right products for customers?

Do you have a can-do attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values and green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers by advising on shoe care, handbags, and accessories, offering genuine, honest, and knowledgeable advice on our products.

You may have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support, but a positive attitude and the right behaviours are essential. Our stores foster a nurturing environment to learn, grow, and thrive while having fun at work!

We have a part-time Customer Advisor position in our Paversteam at Templepatrick, working 8 hours per week. Good availability is needed as shifts include weekends and weekdays.

Pay, Hours & Benefits

• £11.70 per hour for 21+ (18-20 £9.60, 16-17 £7.85)
• Pay increase to £12.05 per hour after completing retail induction stages (rates vary by age)
• Generous Staff Discount scheme, shareable with family and friends
• Holiday entitlement increases with service
• Company Contribution Pension
• Access to Pavers Foundation, Pavers Academy, RetailTRUST wellbeing and financial support

Responsibilities

• Deliver exceptional customer service
• Advise customers on shoe care and accessories, achieving KPIs
• Maintain store standards, product placement, and stockroom

About Us

We are a successful, family-run business trading for over 50 years with stores across the UK and Ireland, owning Jones Bootmaker and Herring Shoes brands. Recognized as a Top 10 Retailer by Best Companies, we achieved Carbon Neutral status and donated over £2.2m to the Pavers Foundation supporting health, education, and community causes. We provide supportive jobs in a family environment, valuing our colleagues as the foundation of our success. If you're interested, please apply today for the Customer Advisor role!