Customer Adviser - Part Time

Newcastle Strategic Solutions; United Kingdom; Presencial; GBP 25.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Corporate bonus scheme

Pension scheme

Annual performance related pay reviews

Colleague mortgage scheme

Electric car salary sacrifice scheme

Life assurance (4x salary) and income

Access to financial advisers

Discounts on high street and online

Descripción de la vacante

Newcastle Building Society is looking for a part-time Customer Adviser to join our frontline team. You will deliver excellent face-to-face banking support, handle transactions, open savings accounts, and help customers with their financial goals.

The role requires excellent people skills and a customer-first mindset. The position runs Thursdays and Fridays, 14 hours per week, with a salary band of £25,469–£28,026 FTE (£10,187–£11,210 based on 14 hours per week).

Formación

• Excellent people skills and ability to build relationships with customers.
• Strong listening skills and empathy to understand customer needs.
• Natural team player who collaborates with branch colleagues to deliver great service.

Responsabilidades

• Greet customers, process transactions at the counter and assist with savings account openings.
• Open and close tills and cash handling to ensure day-end reconciliation.
• Set up appointments and provide a helpful, friendly customer experience daily.

Conocimientos

People skills

Listening skills

Team player

Descripción del empleo

Job Posting Title

Customer Adviser - Part Time

Salary Band

£25,469 - £28,026 FTE (£10,187 - £11,210 based on 14 hours per week)

A1 General

About the role

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

The hours of work are 14 hours per week working Thursdays and Fridays 9am - 5pm.

About You

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

Recognising there's no one-size-fits-all approach to recruitment, we're committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 14 hour weekly contract
• 25 days' annual leave + bank holidays (rises to 30 with length of service - pro rata for part time)
• The option to buy and sell up to 5 days' holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days' each year
• Cycle to work scheme

Company: Newcastle Building Society