Customer Adviser

Newcastle Building Society; England; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Corporate bonus scheme (on target 5%,

Pension scheme (up to 9% employer)

Annual performance reviews

Colleague mortgage scheme

Electric car salary sacrifice

Job summary

Newcastle Building Society is seeking a Customer Adviser for a 35-hour week (Mon-Fri 9am-5pm, Saturdays rota) on Salary Band A1 (£25,469–£28,026). You’ll engage with customers face-to-face, listen to financial needs, and support day-to-day branch duties while maintaining a welcoming environment.

The role includes a tailored training programme, career development opportunities, and a comprehensive benefits package including pension, bonus scheme, and staff discounts.

Qualifications

• Excellent people skills and ability to build relationships with customers.
• Strong listening skills and empathy for diverse customers.
• Natural team player who collaborates with branch colleagues to deliver great service.

Responsibilities

• Open and set up tills for the working day.
• Make customer appointments and assist at the counter.
• Process customer transactions and cash handling.
• Assist in opening savings accounts for customers.
• Cash up and close at the end of the day.
• Contribute to an outstanding customer experience and support the branch team.

Skills

People skills

Listening skills

Team player

Customer service

Job description

Job Posting Title: Customer Adviser – Salary Band A1 £25,469 - £28,026

Job Description

About the role: Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).

About You: Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35 hour weekly contract
• 25 days’ annual leave + bank holidays (rises to 30 with length of service)
• The option to buy and sell up to 5 days’ holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.

Company: Newcastle Building Society People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. it’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.