Customer Adviser

Newcastle Building Society; United Kingdom; On-site; GBP 23,000 - 27,000; Full time

Job summary

Join Newcastle Building Society as a Customer Adviser, where you'll utilize your people skills to engage with customers and help them with their financial needs. Enjoy a competitive salary, a supportive team environment, and numerous benefits including a tailored training program and generous leave options.

Benefits

Bonus scheme (target 5%, up to 10%)

Pension scheme (up to 9% employer contribution)

25 days’ annual leave + bank holidays (rising to 30)

Health cash plan

Employee assistance program

Onsite gym and discounts

Paid volunteering days

Cycle to work scheme

Qualifications

• Strong people skills and ability to build relationships.
• Desire to learn and develop in a customer-focused environment.

Responsibilities

• Engage with customers to understand their financial needs.
• Open and set up tills, process transactions, and assist with savings accounts.
• Make customer appointments and cash up at the end of the day.

Skills

People skills

Listening skills

Empathy

Job description

Time left to apply: End Date: June 3, 2025 (11 days left to apply)

Job Requisition ID: JR335

Job Posting Title

Customer Adviser

Salary Band

£23,859 - £26,553

Job Description

About the role

Would you like to be part of a team that has won Best Regional Building Society for 7 years running? A team that believes keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer-focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will engage with our customers daily, listening and understanding their financial needs and goals.

Daily tasks include opening and setting up tills, making customer appointments, processing transactions, assisting with savings accounts, and cashing up at the end of the day.

We also value taking breaks together, like having a cuppa with colleagues!

The working hours are 35 hours per week, from 9 am to 5 pm, Monday to Friday, with Saturday shifts on a rota basis (typically until 12 pm).

About You

Being great with people and building relationships are top skills.

Strong listening and empathy skills are equally important.

You should enjoy working closely with colleagues to deliver outstanding customer experience and support our Society’s needs.

No prior financial services experience is necessary; a desire to learn and develop is key.

We offer a tailored 12-week training program, development conversations, and career growth opportunities.

About Us

As an inclusive, member-owned mutual, we reflect the diverse communities we serve and encourage applications from all backgrounds. We want everyone to feel valued, respected, and that they belong. Be yourself here.

What do you get in return?

Along with a competitive salary, our rewards include:

• Bonus scheme (target 5%, up to 10%)
• Pension scheme (up to 9% employer contribution)
• Performance reviews
• Electric car salary sacrifice
• Life assurance (4x salary) and income protection
• Access to financial advisers and discounts

Work/Life Balance:

• 35-hour weekly contract
• 25 days’ annual leave + bank holidays (rising to 30)
• Buy/sell holiday options
• Enhanced family leave benefits

Health & Wellbeing:

• Health cash plan
• Employee assistance program
• Onsite gym and discounts
• Paid volunteering days
• Cycle to work scheme

We are committed to accessible recruitment. If you need support or adjustments, contact your recruiter at [e-mail]

Company: Newcastle Building Society

Why work here?

People are at the heart of everything we do. We care about your hopes, dreams, and wellbeing—our customers, communities, and colleagues. Join us to be valued, respected, and supported in achieving your goals.