Customer Advice and Support Worker

North East Ambition; Middlesbrough; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

North East Ambition is seeking a Customer Advice and Support Worker to join their Adult Social Care and Health Integration team. This role involves supporting service users facing challenges related to Housing, Homelessness, and Domestic Abuse, while working in a collaborative, multi-disciplinary environment. The position offers flexible working arrangements, generous leave, and opportunities for career progression.

Benefits

Generous leave entitlement

Excellent pension scheme

Flexible working arrangements

Electric car lease scheme

Cycle-to-work scheme

Ongoing training and development opportunities

Career progression opportunities

Qualifications

• Experience working across various services.
• Skills and passion for working with service users.

Responsibilities

• Support service users with Housing, Homelessness, and Domestic Abuse.
• Develop risk assessments and support plans tailored to individual needs.

Skills

Resilience

Creativity

Collaboration

Job description

We have an exciting role on offer within our Adult Social Care and Health Integration as a Customer Advice and Support Worker.

About Us

At Middlesbrough, we truly live our values and incorporate them into everything we do. We are passionate about improving the lives of our residents, focused on achieving the best outcomes, and creative in the way we work with customers to ensure they receive the best support available.

This is an exciting time for Middlesbrough as we develop ACT (Accessing Change Together), which integrates council staff and partner organisations to provide a range of support and interventions for service users needing assistance with Housing Support, Homelessness, Domestic Abuse, and Substance Misuse. ACT is an integrated service, meaning multiple support services work together using a shared case load management system.

This integration aims to simplify access for service users to the support they need, ensuring they receive appropriate help, and to facilitate collaboration among council staff and partner organisations through shared information, ultimately improving outcomes. Recognising that service users may require help across several support areas, the teams adopt a multi-disciplinary approach, developing risk assessments and support plans tailored to individual needs. The team collaborates with other services, including Adult and Children’s Social Care and Public Health, to develop consistent pathways and effective processes.

Opportunities Available

We have multiple opportunities within ACT across three interconnected teams: Front Door, Housing Solutions, and Community Interventions.

We seek staff who are driven to contribute to the ACT vision, have experience working effectively across various services, and possess the skills, passion, and resilience to work creatively with service users requiring ongoing support related to Housing, Homelessness, and/or Domestic Abuse.

While in this role, there will be development opportunities, along with flexible working arrangements, including a blended environment of home and office working where appropriate.

What We Offer

• Generous leave entitlement with the option to purchase up to 10 additional days annually.
• Excellent pension scheme with top-up options.
• Staff networks managed by staff for staff.
• Flexible working (role-dependent).
• Electric car lease scheme.
• Cycle-to-work scheme.
• Employee benefits portal with Wellbeing and Employee Assistance Programmes.
• Staff lottery.
• Travel and parking schemes.
• Ongoing training and development opportunities.
• Career progression opportunities and more!

New staff will receive a warm welcome from our teams, Director, and Chief Executive, along with a comprehensive induction process.

For more information about ACT or available opportunities, please contact Donna Rutter, Front Door Team Manager, at 01642 726800 or [e-mail].

This position is subject to an enhanced Disclosure and Barring Service (DBS) check.

We operate a Guaranteed Interview Scheme for applicants who meet all essential criteria and indicate they have a disability, are a looked-after young person, care leaver, or veteran.