Customer Accounts & Production Coordinator

Custom Kit Group Limited; Liphook; On-site; GBP 22,000 - 32,000; Full time

Job summary

Custom Kit Group Limited is seeking an ambitious and organised Customer Account Coordinator to join our growing team. You will manage enquiries and orders from first contact through to production and delivery, building strong customer relationships and coordinating with production partners.

The role involves preparing quotes, liaising with partners, and supporting larger accounts while working toward KPIs and utilising AI-assisted tools to improve efficiency. Training will be provided.

Qualifications

• Experience handling customer enquiries and quotes.
• Strong organisation and ability to learn quickly.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage new and existing customer enquiries and orders from initial contact through to delivery.
• Prepare quotes and follow up opportunities with customers.
• Coordinate orders from enquiry through to production and delivery.
• Build strong relationships with customers and partners.
• Liaise with production partners and suppliers to ensure timely delivery.
• Support larger accounts and brand partnerships as needed.
• Work towards monthly revenue, conversion and customer-service KPIs.
• Utilise systems and AI-assisted tools to improve efficiency.

Skills

Customer service

Organisational skills

Communication

Tech-savvy

AI tools

Tools

AI tools

Job description

Custom Kit Group Limited is seeking an ambitious and organised Customer Account Coordinator to join our growing team. You will manage enquiries and orders from first contact through to production and delivery, building strong customer relationships and coordinating with production partners.

The role involves preparing quotes, liaising with partners, and supporting larger accounts while working toward KPIs and utilising AI-assisted tools to improve efficiency. Training will be provided.