Customer Account Manager - Marketplace

Avalara, Inc.; Brighton; On-site; GBP 60,000 - 90,000; Full time

Job summary

Avalara is seeking a Marketplace Customer Account Manager to manage and grow the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance, leveraging your account management and sales skills to deliver value to clients and report to the Director of Marketplace Sales.

This hybrid role is commutable to London or Brighton offices.

Qualifications

• Minimum 8 years of individual quota-carrying sales experience.
• Experience in the ecommerce/marketplace space; related tax compliance issues ideal.
• Can navigate business processing and industry trends.
• Experience developing strategic relations at the senior level.
• We require working with or for a marketplace along with an understanding of logistics and carrier operations.
• 5+ years of experience negotiating contracts or facilitating resolution to customer problems.
• Experience achieving performance goals including quotas, revenue targets or other measurements.

Responsibilities

• Responsible for customer retention throughout the renewal sales cycle.
• Provide forecasts to direct manager and track customer and partner interactions, using Salesforce.
• Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal.
• Understand a clients' business environment and uncover areas of growth or new opportunities to explore.
• Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
• Use the broader internal team to address client satisfaction issues
• Create and document playbook, dashboards and models ensuring repeatable processes and scale
• Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients.

Skills

Quota-carrying sales

Account management

Ecommerce marketplace

Tax compliance knowledge

Strategic relationships

Contract negotiation

Sales forecasting

Job description

What You’ll Do

The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating value for the client, and have account management and sales skills. You will report to the Director of Marketplace Sales.

#li-hybrid (commutable to London or Brighton offices)

What Your Responsibilities Will Be

• Responsible for customer retention throughout the renewal sales cycle
• Provide forecasts to direct manager and track customer and partner interactions, using Salesforce
• Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal
• Understand a clients' business environment and uncover areas of growth or new opportunities to explore.
• Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
• Use the broader internal team to address client satisfaction issues
• Create and document playbook, dashboards and models ensuring repeatable processes and scale
• Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients.

What You'll Need to be Successful

• Minimum 8 years of individual quota-carrying sales experience
• Experience in the ecommerce/marketplace space; related tax compliance issues ideal.
• Can navigate business processing and industry trends
• Experience developing strategic relations at the senior level
• We require working with or for a marketplace along with an understanding of logistics and carrier operations.
• 5+ years of experience negotiating contracts or facilitating resolution to customer problems
• Experience achieving performance goals including quotas, revenue targets or other measurements

Avalara is an AI-first Company

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.