Associate Customer Account Manager

Avalara; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Parental leave

Private medical insurance

Job summary

Avalara in London seeks an Associate Account Manager to own a diverse customer book across industries, driving satisfaction and retention from day one. You will manage multiple accounts, build relationships quickly, and collaborate with teams to move deals forward, while maintaining accurate Salesforce records and forecasting for quarterly targets.

This role suits proactive builders who thrive on variety, cross-sell opportunities, and ownership of outcomes in a fast-paced AI-enabled tax

Qualifications

• Experience owning customer relationships commercially in account management, customer success, sales development, or a quota-carrying role.
• Strong Salesforce skills, or the ability to get there fast, as keeping your records clean and accurate matters a lot in this role.
• Comfortable managing several accounts at once and energized by the variety that brings.
• Walk into a new set of accounts, get up to speed fast, and make customers feel like you have always been their person.
• Nice to have experience in Software as a Service, tax, compliance, or financial technology.
• Familiarity with Avalara's product suite.
• Experience across different customer segments including small business, mid-market, and enterprise.

Responsibilities

• Take ownership of a customer book and manage it as your own, with the same expectations and targets as any permanent Customer Account Manager
• Manage gross and net revenue retention and cross-sell against the pro-rated quota for the coverage period
• Build relationships quickly, keep deals moving, and make sure customers always feel like they have a dedicated person in their corner
• Hand the book back clean, with accurate records, up-to-date forecasts, and clear next steps documented
• Work the caretaker pool, covering at-risk accounts, open cases, and contract processing
• Spot and progress cross-sell opportunities within unmanaged accounts
• Keep your product knowledge sharp and your Salesforce records clean so you are ready to deploy at short notice

Skills

Account management

Salesforce

Quota attainment

Customer focus

Job description

What You'll Do

Avalara makes tax compliance faster, easier, more accurate, and more reliable for 30,000+ business customers and their partners. Tax compliance is an unavoidable reality for every business operating across borders, and we exist to take it off their plate through technology, automation, and people who know what good looks like.

Most account management roles give you one territory, one book, one set of customers. This one gives you many.

As an Associate Account Manager at Avalara, you will work across a wide range of accounts, industries, and customer types. Every deployment brings a new book to manage, new relationships to build, and new commercial challenges to solve. If you are someone who gets bored doing the same thing every day, this role was built for you.

Here is how it works. When a Customer Account Manager is absent or a territory becomes vacant, you step in. You own those accounts, carry the targets, and keep the customer relationship running without missing a beat. It is the real job, with real accountability, from day one.

What Your Responsibilities Will Be

When deployed into a territory:

• Take ownership of a customer book and manage it as your own, with the same expectations and targets as any permanent Customer Account Manager
• Manage gross and net revenue retention and cross-sell against the pro-rated quota for the coverage period
• Build relationships quickly, keep deals moving, and make sure customers always feel like they have a dedicated person in their corner
• Hand the book back clean, with accurate records, up-to-date forecasts, and clear next steps documented

Between Deployments

• Work the caretaker pool, covering at-risk accounts, open cases, and contract processing
• Spot and progress cross-sell opportunities within unmanaged accounts
• Keep your product knowledge sharp and your Salesforce records clean so you are ready to deploy at short notice

What We Are Looking For

• Someone who genuinely puts the customer first. At Avalara, we talk about having the customer in the room. That means they are in your thinking before every call, in your decisions when something goes wrong, and in the way you hand an account back to its permanent owner. Not as a value on a wall, but as how you actually work
• Experience owning customer relationships commercially in account management, customer success, sales development, or a quota-carrying role
• A track record of hitting a number, whether that is renewal rate, revenue retention, upsell, cross-sell, meetings booked, or something similar
• Strong Salesforce skills, or the ability to get there fast, as keeping your records clean and accurate matters a lot in this role
• Comfortable managing several accounts at once and energised by the variety that brings
• Able to walk into a new set of accounts, get up to speed fast, and make customers feel like you have always been their person
• Someone who sees working across a wide range of customers and industries as one of the best parts of the job

Nice to Have

• Experience in Software as a Service, tax, compliance, or financial technology
• Familiarity with Avalara's product suite
• Experience across different customer segments including small business, mid-market, and enterprise

What You'll Need To Be Successful

• Showing up to every deployment with full ownership, not as a temporary visitor
• Leaving every book in better shape than you found it
• Surfacing risks early, chasing opportunities without being asked, and owning the outcome
• Being someone your customers trust and your managers can rely on

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care Of You

Total Rewards

• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

• Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.

We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.