Customer Account Manager

Eurocell Group Ltd; Sutton-in-Ashfield; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in the uPVC products market is seeking a Customer Account Manager for their Sutton-in-Ashfield site. The role involves managing customer relationships, processing orders, and providing technical support in the Conservatory Roofs department. Successful candidates will enjoy competitive salaries, comprehensive benefits, and opportunities for career growth.

Benefits

25 days holiday plus statutory holidays

Free Healthcare plan for all employees

Enhanced Maternity and Paternity benefit

Free Life Assurance Plan of 3x your Annual Salary

Company Pension Plan

Employee discount on Eurocell products

Discounts across many well-known retailers

Training and career development opportunities

Care First Employee Assistance Programme

Colleague Referral Programme

Qualifications

• Previous experience in Customer Service/Account Management.
• Technical roofing knowledge/experience is desirable.
• Good IT skills including AutoCAD/Design.

Responsibilities

• Manage account relationships for an assigned region and customers.
• Service the end to end customer journey through quoting and order processing.
• Design products using design software.

Skills

Customer Service

Negotiating

Problem Solving

Technical Aptitude

IT Skills

Tools

AutoCAD

Design Software

Job description

ROLE: Customer Account Manager
HOURS: 08:30-17:00, Monday - Friday
SALARY: £26,000 - £28,000, dependent on experience
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based - Penny Emma Way Site, Sutton in Ashfield, NG17

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

Due to continued growth we are currently looking for additional Customer Account Managers to join our team based at our Penny Emma Way Site, Sutton in Ashfield.

As a Customer Account Manager you will support and manage the end to end experience of both branch and 3rd party customers within the Conservatory Roofs department to produce technical drawings using templated software, provide accurate quotes and orders.

WHAT OUR CUSTOMER ACCOUNT MANAGERS DO:

• Manage account relationships for an assigned region and customers
• Service the end to end customer journey through quoting, order processing and logistic alignment for deliveries
• Design the full range of products, using design software, from quoting through to ordering
• Liaise with the Credit Control team to assess the suitability for customers to receive credit for products and services
• Manage and resolve customer queries, issuing suitable resolutions

WHAT WE NEED FROM OUR CUSTOMER ACCOUNT MANAGERS:

• Previous experience working in a Customer Service/Account Management role
• Technical roofing knowledge/experience - desirable
• Experience with conservatory roofs in a similar role
• Good IT skills including AutoCAD/Design
• Able to work well with, and contribute to work within the team
• Good negotiating skills and a technical aptitude with the ability to problem solve

WHAT WE OFFER OUR CUSTOMER ACCOUNT MANAGERS:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career