Customer Account Manager

Whatsoninleeds; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading consumer finance company in Leeds is seeking a Customer Account Manager to assist customers with loan processes. The role offers comprehensive training, a competitive salary up to £30,000, and a variety of employee benefits including generous holiday allowances and pension contributions.

Benefits

Excellent company pension: 3% employee, 8% employer contribution

25 days holiday plus Bank Holidays

3 Charity Volunteering Days

Qualifications

• Experience in financial services preferred.
• Ability to build rapport with customers.
• Attention to detail is crucial.

Responsibilities

• Assist customers with loan inquiries and agreements.
• Support customers throughout the loan lifecycle.
• Deliver excellent customer service.

Skills

Strong communication skills

Confidence

Target-oriented

Job description

As a branch office administrator, you'll help others pursue their dreams. Learn more today. Build essential relationships with our clients & help them achieve their financial goals. Community Involvement. Client-Centric. Diverse Environment. Collaborative Teams. Corporate Citizenship.

Leeds, Yorkshire and the Humber, United Kingdom

Reed - UNLIMITED

Posted 1 day ago

This advertiser has chosen not to accept applicants from your region.

Full Job Description

Are you looking for a fresh start? Do you have financial services experience and are seeking a new challenge? We may have the role for you! Evlo is currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates, supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a Customer Account Manager, you will be involved in the whole process of providing loans to our customers. Initially, you will speak to customers enquiring at the local branch, establish the requirements of the customer and their affordability, process the loan agreement, and support the customer through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport-building on both the phone and face-to-face, alongside an excellent eye for detail. We are passionate about our customers, and our employees demonstrate this daily by delivering excellent customer service and positive outcomes in interactions.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Strong communication skills and confidence
• Enjoy working with targets

The Salary

Up to £30,000 depending on experience.

Rewards

Successful applicants will receive comprehensive training through our company induction, alongside support from the senior management team. Salary is competitive, complemented by a bonus scheme. This is supported by an extensive range of benefits:

• Excellent company pension: 3% employee, 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• 3 Charity Volunteering Days

At Evlo, employee satisfaction is key, and we are committed to being a great place to work. We offer three charity volunteering days and partner with OnHand to promote volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.