Customer Account Manager

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in consumer finance is seeking a Customer Account Manager in Sheffield. The role involves engaging with customers, processing loan agreements, and providing support throughout the loan lifecycle. The ideal candidate will possess strong communication skills and a passion for customer service, with comprehensive training provided.

Benefits

Excellent company pension (3% employee, 8% employer contribution)

25 days holiday plus Bank Holidays

Cycle to Work vouchers

3 Charity Volunteering Days

Qualifications

• Experience in financial services preferred.
• Ability to process loan agreements.

Responsibilities

• Provide loans to customers and establish their requirements.
• Support customers throughout the loan lifecycle.

Skills

Strong communication skills

Confidence

Rapport-building abilities

Job description

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Customer Account Manager, Sheffield, South Yorkshire

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Client:

Reed - UNLIMITED

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Are you looking for a fresh start? Do you have financial services experience and are seeking a new challenge? We may have the role for you! Evlo is currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities supported by a superb range of benefits. With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you possess excellent people skills, we would love to hear from you! Full training and development will be provided to give you every opportunity for success.

The Role

As a Customer Account Manager, you will be involved in the entire process of providing loans to our customers. Your responsibilities include speaking to customers inquiring at the local branch, establishing their requirements and affordability, processing loan agreements, and supporting customers throughout the full lifecycle of their loans.

This role requires strong communication skills and excellent rapport-building abilities both over the phone and face-to-face, along with a keen eye for detail. We are passionate about our customers, and our employees demonstrate this daily by delivering excellent customer service and positive outcomes.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Strong communication skills and confidence

• Enjoy working with targets

The Salary

Up to £30,000 depending on experience.

Rewards

Successful applicants will receive comprehensive training through our company induction, along with support from the senior management team. Salary is competitive and includes a bonus scheme. This is supported by an extensive range of benefits:

• Excellent company pension (3% employee, 8% employer contribution)

• 25 days holiday plus Bank Holidays (with options to buy/sell holiday days)

• Cycle to Work vouchers

• 3 Charity Volunteering Days

We are committed to employee satisfaction and being a great place to work. We partner with OnHand to promote volunteering, have an active Employee Forum, and dedicated Mental Health First Aiders.