Customer Account Manager

DHL; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join DHL as an Account Manager overseeing service delivery in a customer-centric role. You'll be responsible for managing client relationships, solving service issues, and conducting analyses to improve service levels. This position offers competitive remuneration and various employee benefits in a supportive and inclusive work environment.

Benefits

Free parking and on-site canteen

22 days annual leave + bank holidays

Flexible working options

Generous pension scheme

24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Previous experience in Account Management or similar roles is essential.
• Proven track record in a customer-focused environment.
• Automotive industry experience or exposure is ideal.

Responsibilities

• Act as the main point of escalation for service issues.
• Oversee processes to deliver high levels of customer service.
• Attend account reviews and identify service level improvements.

Skills

Communication

Problem Solving

Customer Focus

Data Analysis

IT Literacy

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Grade: RCS L
Contract Type: Permanent (Full-Time)
Shift patterns: Mon - Friday
Location: Peterbourough PE2 6XE

Predominately based on-site, with the option of WFM (1 day per week). Occasionally off site for customer meetings.

A TYPICAL DAY MAY INVOLVE

• Act as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the Account Managers remit.
• Working with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process
• Oversee all processes required to deliver the service and ensure processes and WI are maintained
• Providing consultation and proactive fleet management, adopting best practice and striving for continuous improvement and innovation at all levels
• Attend account reviews with the brands on a monthly and quarterly basis identifying service level improvements
• Collate and distribute key monthly reports taking the time to analyse and feedback trends and insights
• Work with finance to manage the Pos, invoices and debt position of the associated clients/brands and communicate with client
• Support by providing leadership, guidance and support

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience within a Account Management role or similar is essential
• Proven track record in a customer focused environment
• Strong communicator at various levels with the ability to assess individual customer needs
• Automotive Industry experience or exposure would be ideal
• Ability to raise PO's and review invoices, ensuring information is correct
• Excellent presentation skill - Ability to review and extract data to share with stakeholders
• IT literate (Microsoft packages) and able to adopt to new technologies

WHY JOIN US?

• Free parking and on-site canteen
• 22 days annual leave + bank holidays
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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