Customer Account Manager

Ecruit; London; Remote; GBP 40,000 - 50,000; Full time

Job summary

Une entreprise leader dans le domaine des logiciels de contrôle des processus MRO a une opportunité pour un Customer Account Manager expérimenté. Dans ce rôle, vous serez responsable de la gestion des relations avec les clients, de la formation, et de l'implication dans la mise en œuvre des solutions logicielles. Ce poste est basé au Royaume-Uni, avec des déplacements occasionnels à l'international.

Benefits

Contributions de pension

Qualifications

• Expérience dans l'industrie de l'aviation, idéalement dans un environnement MRO.
• Compétences en communication et approche orientée client.
• Confortable avec le travail à distance et dans une équipe.

Responsibilities

• Gérer les comptes clients assignés et établir des relations durables.
• Former des sessions en ligne et sur site.
• Soutenir les installations logicielles et visiter les sites clients.

Skills

Communication

Gestion des relations clients

Esprit d'équipe

Tools

Aviation PCS/ERP software

Job description

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Customer Account Manager – Up to £40,000 per year (dependent on experience) + Benefits – United Kingdom (Remote with occasional travel)

The Role

Do you thrive on building lasting client relationships? Are you experienced in the aviation industry and looking for a role that offers variety, responsibility, and travel?

We’re looking for a Customer Account Manager to join our growing team. Reporting to the Operations Manager, you'll play a vital part in managing client relationships and ensuring our aviation software solutions are used to their fullest potential.

Working remotely, you'll engage with our clients, conduct training sessions, support software implementation, and contribute to our company’s continued success. Travel within the UK and internationally will be required.

If this sounds like the right fit for you, we’d love to hear from you. Apply now through the link provided and take the next step in your career with Tracware.

Key Responsibilities:

• Manage assigned client accounts and nurture strong, long-term relationships
• Address client support needs, particularly in financial transactions and Aerotrac usage
• Conduct quarterly account reviews to ensure client satisfaction and uncover growth opportunities
• Deliver training sessions, both online and on-site
• Support new software installations and visit client sites as needed
• Collaborate with internal teams to resolve client issues effectively
• Identify opportunities for additional product or service sales

The Company

Tracware provides the world’s most comprehensive aviation MRO process control software. Our pledge is to assist organisations in achieving success by improving business processes while maintaining a high level of quality and control.

• OTE: Up to £50,000 with commission for meeting KPIs
• Pension contributions

The Person

• Experience in the aviation industry, ideally within an MRO environment
• Strong communication skills and a client-focused mindset
• Comfortable working remotely and within a team
• Willing to travel in the UK and internationally
• Experience with aviation PCS/ERP software is desirable