Customer Account Manager

Allscreens Nationwide Ltd; Highweek; On-site; GBP 26,000 - 30,000; Full time

Job summary

Acorn by Synergie near Newton Abbot is recruiting a Customer Care Account Manager for a permanent, office-based role. The role involves managing relationships from sole traders to senior business leaders, delivering first-class customer service, and supporting growth with up-sell opportunities.

The position offers progression and a supportive environment, with a salary in the £28k–£30k range depending on experience. This is a permanent, full-time office-based role near Newton Abbot.

Qualifications

• Account management or similar client-facing role.
• Excellent communication and relationship-building skills.
• Strong cross-sell and up-sell abilities.
• Organised with attention to detail.
• Ability to work effectively in a busy office.

Responsibilities

• Build and maintain relationships with new and existing clients.
• Deliver outstanding customer service and act as main contact for client enquiries.
• Work with the Manager to achieve business objectives and support company growth.
• Identify opportunities to cross-sell and up-sell products and services.
• Handle customer queries professionally and provide effective solutions.
• Support client retention by delivering a consistently high level of service.
• Develop long-term business relationships through regular communication and account management.

Skills

Account management

Customer service

Retail management

Hospitality management

Client relationship management

Communication

Job description

Near Newton Abbot | £28,000-£30,000 per annum | 8:30am-5pm, Monday-Friday + 1 Saturday in 4 (until 12pm) | Permanent | Office-Based

Introduction

Acorn by Synergie is recruiting for a

Customer Care Account Manager

on behalf of a growing business near

Newton Abbot

This is an excellent opportunity for an experienced

Customer Care Account Manager

Customer Account Manager

Customer Success Manager

Client Relationship Manager

Account Manager

looking to develop their career within a supportive and ambitious business.

Ideal for candidates with a background in

retail management, hospitality management, customer service, account management, or client relationship management

, this role offers the opportunity to build long-term client relationships while working towards an on-the-job degree.

What We Offer

• £26,000-£30,000 per annum, depending on experience.
• Permanent, full-time position.
• Opportunity to gain an on-the-job degree.
• Excellent career progression opportunities.
• Supportive and collaborative working environment.
• Opportunity to join a growing business with ambitious expansion plans.

Key Duties

• Build and maintain strong relationships with new and existing clients, from sole traders to senior business leaders.
• Deliver outstanding customer service and act as a trusted point of contact for client enquiries.
• Work closely with the Manager to achieve business objectives and support company growth.
• Identify opportunities to cross-sell and up-sell products and services.
• Handle customer queries professionally and provide effective solutions.
• Support client retention by delivering a consistently high level of service.
• Develop long-term business relationships through regular communication and account management.

Requirements

account management, customer service, customer care, retail management, hospitality management, or a similar client-facing role.

• Customer-focused with a positive, proactive attitude.
• Excellent communication and relationship-building skills.
• Confident identifying opportunities to cross-sell and up-sell.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a busy office environment.

About You

• Experience developing new business opportunities and building long-term B2B relationships.
• Passionate about business development through networking, marketing, community engagement, and client meetings.
• Commercially aware with a naturally curious mindset.
• Keen to learn, develop, and progress professionally.
• Consultative approach with excellent questioning and listening skills.
• Resilient, motivated, and committed to delivering exceptional customer experiences.