Customer Account Manager

Ontic; Devon and Torbay; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Account Manager to enhance client relationships and drive sales within a dynamic team. This role offers the chance to work closely with a diverse portfolio of clients, ensuring their needs are met while contributing to the company's growth. The ideal candidate will thrive in a culture of recognition and empowerment, bringing strong communication skills and a proactive approach to problem-solving. Join a rapidly growing company that values innovation and offers a supportive environment for career development.

Benefits

Up to 29 days paid holiday plus Bank Holidays

10 hours paid volunteering time

Annual goal share bonus scheme

24/7 Employee Assistance Program

Discounts from various retailers

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in aerospace or defence industries is preferred.

Responsibilities

• Manage customer relationships and maximize satisfaction.
• Coordinate product pricing and RFQs with the team.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Problem Solving

Attention to Detail

Education

Bachelor's Degree

Job description

Join to apply for the Customer Account Manager role at Ontic

4 days ago Be among the first 25 applicants

Join to apply for the Customer Account Manager role at Ontic

Get AI-powered advice on this job and more exclusive features.

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for an additional Customer Account Manager to join our programmes team responsible for managing relationships with a portfolio of clients. This role will be based at our Staverton site.

Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Role

As a Customer Account Manager, you’ll work within the Programme Team supporting the Value Stream Manager in managing a portfolio of customer relationships, maximising customer satisfaction and delivering on sales plans. Acting as the product/platform expert within the business for designated product area, building strong relationships with customers where you will actively participate in meetings and reviews with the customer.

You’ll manage all activities associated with the execution of the delivery of the Revenue Stream Budget and work with the Revenue Management Team and Programme Manager to co-ordinate product pricing, RFQs and RFPs to ensure maximum value creation. You’ll be key in ensuring inventory levels and lead times are appropriate to meet requirements and provide opportunities to grow sales by analysing the market and commercial activity.

About You

At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.

To be successful in this role, you will need well developed interpersonal, verbal and written communication skills and enjoy building relationships with external and internal customers, you’ll apply attention to detail and take a pragmatic approach to problem solving. Ideally, you’ll have a working knowledge of the aerospace or defence industries combined with experience of UK, EU and US Commercial and Government contracting and import/export regulations.

The role may require some travel to be undertaken.

Benefits

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our Benefits Package Highlights Include

• Up to 29 days paid holiday plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers
  
  

Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:

• We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic
  
  

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values

Our Values Are Intrinsic To Everything We Do

• We share a common sense - we’re a global family of specialists with a shared passion for precision.
• We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
• We create the opportunity - we’re change-makers with a clear direction and can-do spirit.
  
  

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Aviation and Aerospace Component Manufacturing

Referrals increase your chances of interviewing at Ontic by 2x

Sign in to set job alerts for “Customer Account Manager” roles.

Gloucester, England, United Kingdom 1 day ago

Rockhampton, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 3 hours ago

Account Executive - Commercial Insurance

Great Malvern, England, United Kingdom 2 weeks ago

Alcester, England, United Kingdom 5 days ago

Evesham, England, United Kingdom 5 days ago

Account Executive – Commercial Insurance (Evesham)

Evesham, England, United Kingdom 3 weeks ago

Client Success & Partnerships Team Manager

Customer and Trading Manager - Nightshift

Worcester, England, United Kingdom 1 week ago

Business Development Manager - South West

Gloucester, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 3 weeks ago

Gloucester, England, United Kingdom 4 weeks ago

Ledbury, England, United Kingdom 3 weeks ago

Gloucester, England, United Kingdom 4 months ago

National Accounts Manager - Fleet & Tyres

Gloucester, England, United Kingdom 2 months ago

National Account Manager - Convenience Channel

Salford, England, United Kingdom 40 minutes ago

Key Account Manager - Strategic Enterprise Solutions

Gloucestershire, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 4 weeks ago

Droitwich Spa, England, United Kingdom 1 week ago

Key Account Manager - Strategic Enterprise Solutions

Worcestershire, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 1 week ago

Divisional Specification Manager, New Build- Central England

Regional Key Account Manager - Combustion Technologies

Gloucester, England, United Kingdom 2 weeks ago

Divisional Specification Manager, New Build- Central England

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.