Customer Account Lead - Print & Packaging

Reflexlabels; Hinckley; On-site; GBP 23,000 - 28,000; Full time

Job summary

Reflex Labels in Barwell, UK, is seeking a proactive Customer Account Executive to take ownership of key accounts and manage orders from enquiry through to delivery. You will build strong relationships, ensure accurate label specifications, and collaborate with production to meet customer needs.

The role focuses on stock forecasting, demand planning, and delivering high levels of customer service with full training provided. Working hours are Monday to Friday, 09:00–17:00, in Barwell.

Qualifications

• Strong communication and relationship-building skills.
• Highly organised with the ability to manage multiple priorities.
• A proactive, problem-solving mindset.
• A team player with the ability to take ownership of accounts.
• Experience in print/labels is a bonus — but full training is provided

Responsibilities

• Managing a portfolio of customer accounts, acting as their main point of contact
• Building strong relationships and delivering a high level of customer service
• Overseeing orders end-to-end, from enquiry through to delivery
• Supporting stock forecasting and demand planningto ensure consistent supply
• Managing and maintaining technical label specifications, ensuring accuracy and compliance
• Collaborating with production, planning, and technical teams to meet customer requirements
• Complaint Resolution, Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting, Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained

Skills

Communication

Relationship-building

Organised

Problem-solving

Attention to detail

Team player

Job description

Reflex Labels in Barwell, UK, is seeking a proactive Customer Account Executive to take ownership of key accounts and manage orders from enquiry through to delivery. You will build strong relationships, ensure accurate label specifications, and collaborate with production to meet customer needs.

The role focuses on stock forecasting, demand planning, and delivering high levels of customer service with full training provided. Working hours are Monday to Friday, 09:00–17:00, in Barwell.