Client Services Leader, Print & Packaging

Pin Point Recruitment; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading print & packaging business is seeking an experienced Client Services Team Leader to head the client services function, ensuring high-quality support for key client accounts.

You will lead the customer service team in day-to-day activities, mentor staff, and handle select key client accounts, driving accuracy and timely delivery while promoting collaboration across departments for seamless end-to-end workflows.

Qualifications

• Experience in a customer service leadership role.
• Coaching and developing team members.
• Familiarity with technical or process-led customer enquiries.

Responsibilities

• Lead the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.
• Take the lead on select key client accounts.
• Mentor and develop team members to follow procedures and maintain first-class standards.
• Accurately and efficiently handling client complaints and related finance queries.
• Promote inter-department collaboration to ensure smooth end-to-end workflow.

Skills

Customer service leadership

Job description

A leading print & packaging business is seeking an experienced Client Services Team Leader to head the client services function, ensuring high-quality support for key client accounts.

You will lead the customer service team in day-to-day activities, mentor staff, and handle select key client accounts, driving accuracy and timely delivery while promoting collaboration across departments for seamless end-to-end workflows.