Customer Account Associate

Cross Manufacturing Ltd

Bath

Hybrid

GBP 25,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Christmas bonus

Pension scheme

Life Assurance

Pay review yearly

Private healthcare

Employee assistance program

Eye care contribution

25 days holiday

Cycle to Work

Family leave

Free parking

Membership reimbursement

Training opportunities

Job summary

Cross Manufacturing Ltd seeks a Customer Account Associate reporting to the Sales & Business Development Manager. You will handle customer enquiries, prepare quotes, process orders and monitor parts through WIP, notifying the relevant Director for feedback to customers.

You will collaborate with quality, planning and design to ensure orders can commence manufacture. Within the Sales team you will provide excellent customer service, manage expectations and support other departments.

Qualifications

Must be proactive and conscientious with flexibility to meet targets.
Ability to navigate SharePoint, D365, Outlook and Excel; handle data-heavy files and customer demand schedules.
Strong communication and interpersonal skills; able to work under pressure and manage customer expectations.
Commitment to Continuous Improvement and quality standards.
Strong work ethic and teamwork within the department.
Patient and calm with problem solving.
Good organisational skills.
Team ethic.

Responsibilities

Handle customer enquiries, sharing with the relevant director and departments (new parts, drawing issues, updated specs).
Create quotes and process orders.
Monitor progress and report to directors/production planning; relay updates to customer.
Allocate parts when in stock to trigger despatch.
Be the main contact for customers and filter information to other departments.
Support departments for tasks requested by customers (environmental requests, material issues, capacity reviews).

Skills

Proactive

SharePoint/D365/Outlook/Excel

Communication skills

Continuous Improvement

Work ethic

Teamwork

Patient and calm

Organisational skills

Team ethic

Tools

SharePoint

D365

Outlook

Excel

Job description

As the Customer Account Associate, reporting to the Sales & Business Development Manager, you will be responsible for carrying out a variety of duties including customer enquiries, preparing quotes, processing orders, reviewing status of parts through WIP and bringing it to the attention of the relevant Director to review and advise what to feedback to the customer. Working with other departments such as quality, planning & design to check everything is in place to process the orders & commence manufacture of parts. As part of the Sales department your role will include providing a good level of customer service and managing expectations as well as supporting other departments within Cross.

Duties and Responsibilities

Working on customer enquiries, sharing with the relevant director and departments (depending on whether a new part, drawing issue updates, updated specs etc)
Creating quotes and processing orders
Monitoring progress throughout the factory and reporting to directors/production planning. Also reporting this information back to the customer and providing support when needed
Allocating parts when in stock to trigger the despatch process
To be the main points of contact for our customers and filtering the information through to other departments where applicable.
Providing support to the relevant departments for tasks requested by customer (i.e. environmental requests, material issues, capacity reviews)

Attributes and Personal Qualities needed for this role

Must be a pro-active and conscientious individual, this includes flexibility regarding fulfilling business targets
The ability to navigate around SharePoint, D365, outlook and excel. Ability to work with data heavy files and customer demand schedules on customer portals.
Strong communication and interpersonal skills, able to work under pressure and work with customer to manage expectations and deliver updates
An approach to work which seeks Continuous Improvement in all activities ensuring quality standards are met
Strong work ethic and ability to promote good teamwork within the department
Patient and calm with the ability to problem solve
Good organisational skills
Team ethic

Further Information

This is a full time, permanent position that will be subject to a review period

Package:

Financial and security

Company Bonus scheme – Christmas bonus and discretionary Company performance summer bonus
Enhanced Stakeholder Pension Scheme, up to 12% contribution from the Company
Life Assurance cover x 8 annual salary
Pay review yearly

Health and wellbeing