Custody Delivery Manager

Ingeus UK; Sutton Coldfield; On-site; GBP 45,000; Full time

Job summary

Ingeus UK is seeking a Custody Delivery Manager to lead operational excellence within the Justice team in the West Midlands. The role focuses on driving performance and building strategic relationships with stakeholders to improve service delivery for individuals on probation and those leaving prison.

Benefits

25 days of annual leave plus bank holidays

EAP Support programme

Private medical insurance

Community Giving (volunteering) days

Eyecare vouchers

Cycle to Work scheme

Long service awards

Financial education and advice

Opportunities to purchase extra benefits

Qualifications

• Proven success in leading teams in regulated environments.
• Excellent communication and influencing skills.
• Strategic thinker with strong analytical skills.

Responsibilities

• Drive performance through data-led insights.
• Lead and develop front-line delivery teams.
• Build relationships with key stakeholders.

Skills

People leadership

Performance management

Communication

Strategic thinking

Problem-solving

Job description

Custody Delivery Manager

Salary: £44,222
Location: West Midlands

Contract: Full Time Permanent

Are you an innovative leader with a passion for delivering impactful public services? Are you confident in building strong stakeholder relationships and driving performance excellence in a dynamic, high-stakes environment? If so, we want to hear from you.

At Ingeus, we are committed to transforming lives through exceptional service delivery and continuous improvement. We are currently seeking aCustody Delivery Managerfor our Justice team to take the lead on operational excellence across our West Midlands custody teams, ensuring the highest standards of performance, quality, and stakeholder engagement are achieved through the application of the values and vision of Ingeus.

What You’ll Be Doing:

• Driving exceptional performance: through data-led insights and performance management strategies to exceed contract KPIs.
• Leading, inspiring, and developing: front-line delivery teams within custodial environments to achieve and sustain high performance.
• Building and maintaining strategic relationships with key stakeholders: including HMPPS, partners, community organisations, and internal delivery teams—to ensure seamless service integration and enhanced outcomes for participants.
• Innovation: Embedding a culture of continuous improvement by championing new ideas, adapting to change, and enhancing delivery models.
• Collaboration: Working closely with prison teams to arrange employer events, job fairs, and promote training programmes that support participants’ rehabilitation and future employment prospects.
• Compliance: Ensuring full compliance with contract and policy requirements, including quality assurance, financial controls, safeguarding, health & safety, and information security.

What We’re Looking For:

• Proven success in people leadership and performance management in a regulated or contractual delivery environment.
• Excellent communication and influencing skills with the ability to engage credibly with internal and external stakeholders at all levels.
• A strategic thinker with strong analytical capability—able to interpret performance data and translate it into practical improvement actions.
• Ability to travel to all our West Midlands sites and prison estates.

• A positive solution-finding attitude: We seek individuals who approach challenges with optimism and creativity, always striving to find effective solutions and improve outcomes.

Experience working in Justice or a similar public service sector is highly desirable.

Whilst we welcome those with lived experience, this role requires an enhanced DBS check and Enhanced L1 Security vetting by HMPPS. As we wait for background checks to be completed, you’ll have opportunities to shadow your colleagues, ask questions, and learn the ropes.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Exclusive discounts via Perks at Work.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. We work alongside individuals on probation and those leaving prison to empower change, provide opportunities, and support rehabilitation. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

About Ingeus:

At Ingeus, we pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued for their contributions, and encouraged to grow. We are committed to supporting neurodiverse candidates and offer a clear and accessible application, screening, and interview process. Please contact us via email at [e-mail] for further details.

We may close this role early if we receive sufficient applications.