Curtain and Blind Fitter

Dunelm; Swansea; Remote; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Company van

Full tool kit

Fuel card

Full training on products and systems

Supportive team and progression

Job summary

Dunelm Swansea is seeking a Made to Measure Fitter to visit customers’ homes and professionally fit curtains and blinds. You will be paid starting at £29,949.50 in year one, rising to £32,022.90 per year after that, for a full-time 40-hour week.

A full UK driving license is essential and you’ll be out meeting customers across the region. Join a team that values hands-on workmanship, customer care, and a friendly, can-do attitude.

Qualifications

• Full UK driving licence required.
• Strong people skills for customer interaction.
• Hands-on with drills and measurement tools; training provided.
• Eye for detail and pride in proper workmanship.
• Friendly, can-do attitude; willing to help.

Responsibilities

• Deliver joyful customer experiences in every interaction.
• Visit customers’ homes to fit curtains and blinds as part of Made to Measure service.
• Maintain high CSAT through welcoming, helpful service.
• Accurately measure windows for a perfect fit.
• Install a range of window dressings with precision and care.
• Provide warm, professional service and leave a lasting impression.
• Plan and manage your schedule to meet appointment times.
• Maintain the van and tools, keeping them clean and safe.
• Handle basic customer queries on-site and escalate when needed.
• Follow health and safety guidelines and work tidily in customers’ homes.
• Represent the Dunelm brand with pride and customer-first mindset.

Skills

Driving license

People skills

Drill use

Tape measure

Job description

Overview

Starting salary: £29,949.50 in your first year – rising to £32,022.90 paafterthat
Full-time – 40 hours per week

There’s more to being a Fitter than simply putting up curtains and blinds - it’s about creating spaces ourcustomers love to live in. If you enjoy solving problems, working independently, and making people smile,this could be the perfect role for you. You’ll be the friendly face our customers remember.

Whether you’ve worked in retail, hospitality, or customer service, your people skills will shine here just asmuch as your knack for“getting things done.” If you’re hands‑on, personable, and love making a difference,we’ll support you every step of the way with the more practical aspects to the role. You’ll be out and about,visiting customers in their homes to help turn their ideas into reality and be part of those“wow”momentswhen everything comes together. It’s a role where you get to make someone’s day (and their window!)amazing.

“I came from a retail background and had never picked up a drill before. The training was brilliant, andnow I love being out on the road, meeting customers and making their homes look amazing.”—Jamie, Made to Measure Fitter

We’ll kit you out with:

• Use of company van whilst you're at work
• A full tool kit - we’ll supply everything you need
• A fuel card so you’re never out of pocket
• Full training on our products, systems, and customer service approach
• A supportive team and a business that’s big on development and progression

What you'll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Visit customers’ homes to carry out professional curtain and blind fittings as part of our Made to Measure service
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Measure windows accurately to ensure a perfect fit for every product
• Install a range of window dressings with precision and care
• Deliver a warm, professional service that puts customers at ease and leaves a lasting impression
• Manage your own schedule and plan your day efficiently to meet appointment times
• Maintain your van and tools, ensuring everything is clean, safe, and ready to go
• Handle basic customer queries on‑site and escalating any issues where needed
• Follow health and safety guidelines and working tidily and respectfully in customers’ homes
• Represent the Dunelm brand with pride, professionalism, and a customer-first mindset

What we'll look for in you

• What you’ll need:A full UK driving license – you’ll be out and about, so being able to drive is essential.
• Great with people you know how to make someone feel comfortable, whether you’re having afriendly chat or helping them transform their space.
• Handy is helpful–if you’ve used a drill or tape measure before, brilliant! If not, we’ll teach you. We hirefor attitude and potential.
• A sharp eye – you spot the little things that make a big difference and take pride in doing a job properly.
• A friendly, can-do vibe you’re approachable, professional, and always happy to help.
• Flexibility – you’re open to the occasional evening or weekend to suit customer needs.
• People-facing experience (bonus!)–retail, hospitality, care… if you’ve worked with people, you’realready halfway there