Curtain and Blind Fitter

Dunelm; Bournemouth; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Company van

Tool kit provided

Fuel card

Full training

Development & progression

Job summary

Dunelm is seeking a Made to Measure Fitter in Bournemouth. You will visit customers’ homes to fit curtains and blinds as part of our Made to Measure service, delivering great customer experiences and accurate window measurements.

Full training is provided; you will use a company van, a full tool kit and a fuel card. The role is full-time, 40 hours per week, with 29,949.50–32,022.90 salary in year one and progression thereafter.

Qualifications

• Must be able to drive in all customer locations.
• Strong interpersonal skills to engage customers and understand their needs.
• Hands-on aptitude with tools; training will be provided.

Responsibilities

• Be customer obsessed and deliver joyful customer experiences.
• Visit customers’ homes to fit curtains and blinds as part of the Made to Measure service.
• Deliver exceptional service to support high CSAT.
• Measure windows accurately for a perfect fit.
• Install window dressings with precision and care.
• Provide warm, professional service and leave a lasting impression.
• Plan your day, manage your schedule and appointments.
• Maintain van and tools, keeping them clean and safe.
• Handle basic customer queries on-site and escalate when needed.
• Follow health and safety guidelines and keep homes tidy.
• Represent the Dunelm brand with professionalism and a customer-first mindset.

Skills

Full UK driving licence

People skills

Handy / DIY

Attention to detail

Friendly, can-do attitude

Flexibility

People-facing experience

Job description

Overview

Starting salary: £29,949.50 in your first year - rising to £32,022.90pa after that
Full-time - 40 hours per week

There's more to being a Fitter than simply putting up curtains and blinds – it's about creating spaces ourcustomers love to live in. If you enjoy solving problems, working independently, and making people smile, this could be the perfect role for you. You'll be the friendly face our customers remember.

Whether you've worked in retail, hospitality, or customer service, your people skills will shine here just as much as your knack for "getting things done." If you're hands-on, personable, and love making a difference, we'll support you every step of the way with the more practical aspects to the role. You'll be out and about, visiting customers in their homes to help turn their ideas into reality and be part of those "wow" moments when everything comes together. It's a role where you get to make someone's day (and their window!) amazing.

If you've ever hung a picture straight or tackled a flat-pack without tears, you're already on the right track. But if tools aren't your thing (yet), don't worry! We'll teach you everything you need to know. We welcome people from all walks of life, especially those who've built strong people skills and want to learn something new.

I came from a retail background and had never picked up a drill before. The training was brilliant, and now I love being out on the road, meeting customers and making their homes look amazing. -Jamie, Made to Measure Fitter

We'll kit you out with:

• Use of company van while you're at work
• A full tool kit - we'll supply everything you need
• A fuel card so you're never out of pocket
• Full training on our products, systems, and customer service approach
• A supportive team and a business that’s big on development and progression

What you'll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Visit customers' homes to carry out professional curtain and blind fittings as part of our Made to Measure service
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Measure windows accurately to ensure a perfect fit for every product
• Install a range of window dressings with precision and care
• Deliver a warm, professional service that puts customers at ease and leaves a lasting impression
• Manage your own schedule and plan your day efficiently to meet appointment times
• Maintain your van and tools, ensuring everything is clean, safe, and ready to go
• Handle basic customer queries on-site and escalating any issues where needed
• Follow health and safety guidelines and working tidily and respectfully in customers' homes
• Represent the Dunelm brand with pride, professionalism, and a customer-first mindset

What we'll look for in you

• What you'll need: A full UK driving license - you'll be out and about, so being able to drive is essential
• Great with people you know how to make someone feel comfortable, whether you're having a friendly chat or helping them transform their space.
• Handy is helpful – if you've used a drill or tape measure before, brilliant! If not, we'll teach you. We hirefor attitude and potential.
• A sharp eye – you spot the little things that make a big difference and take pride in doing a job properly.
• A friendly, can-do vibe you're approachable, professional, and always happy to help.
• Flexibility – you're open to the occasional evening or weekend to suit customer needs.
• People-facing experience (bonus!) – retail, hospitality, care... if you've worked with people, you're already halfway there