CUA Technical Coordinator

Thames Water Utilities Limited; Orpington; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading water utilities company is looking for a CUA Technical Coordinator to enhance their Network Asset Maintenance team in a hybrid role. The successful candidate will ensure work coordination for capital and planned maintenance programs, manage budgets, and provide excellent service to customers while leading a team. This permanent full-time position offers a competitive salary and comprehensive benefits, including holidays and a contributory pension scheme.

Benefits

26 days holiday, increasing to 30 with service

Contributory pension scheme (up to 12%)

Annual personal medical assessments

Access to benefits hub for discounts and wellbeing support

Qualifications

• Experience coordinating teams and stakeholders to meet KPIs.
• Ability to work with contracts managers and deliver work within SLAs.
• Proficiency with IT systems such as GIS and Watercore.

Responsibilities

• Manage budgetary and financial activities, suggesting improvements.
• Deliver excellent service to customers and maintain their trust.
• Motivate team members and ensure successful network service operations.

Skills

Operations

Maintenance

Engineering

Finance

Stakeholder Engagement

Customer Focus

Communication

Project Tracking

Tools

GIS

Watercore

Waternet

Z-One

PI

SCADA

MS Teams

Job description

Job title: CUA Technical Coordinator Ref 41226
Division: Asset Operations & Capital Delivery
Location: Hybrid - Orpington (PS & Depot)
Contract type: Permanent
Full/Part-time: Full-time
Hours: 36 Hours, Monday - Friday
Salary: Competitive salary of £35,000 - £40,000 per annum depending on experience plus car allowance
Job grade: B
Closing date: 18/06/2025

About the role:

We have an exciting opportunity for a Technical Coordinator to join our Network Asset Maintenance team in a hybrid position, working 3 days in the office and 2 days from home.

As the successful candidate, you will be responsible for ensuring that the design and coordination of work are in place to enable technicians and contracted partners to start and complete our capital and planned maintenance programs as scheduled.

Key responsibilities include:

• Assisting with health and safety management for the team and network workers.
• Delivering excellent service to customers and maintaining their trust.
• Managing budgetary and financial activities, and suggesting improvements.
• Supporting the performance and delivery of proactive and reactive activities under various contracts.
• Motivating team members and developing action plans.
• Ensuring successful first-time network service operations, including asset upgrades, repairs, and replacements.

Location: Hybrid in Orpington (PS & Depot), 3 days in office, 2 days remote.

Additional info: All PPE and tools are provided.

Ideal candidate should bring:

• Skills in operations, maintenance, engineering, finance, H&S, stakeholder engagement, and customer focus.
• Experience coordinating teams and stakeholders to meet KPIs.
• Ability to work with contracts managers and deliver work within SLAs.
• Proficiency with IT systems such as GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams.
• Excellent communication, attention to detail, and project tracking skills.

Benefits include:

• Salary of £35,000 - £40,000 plus car allowance.
• 26 days holiday, increasing to 30 with service, plus bank holidays.
• Contributory pension scheme (up to 12%).
• Annual personal medical assessments.
• Access to benefits hub for discounts and wellbeing support.

Join Thames Water, the UK’s largest water and wastewater company, and be part of a diverse, inclusive environment committed to making a difference. We offer career growth, flexible working, and comprehensive benefits.

We encourage applications from all backgrounds and provide support throughout the recruitment process. When emergencies arise, our team rallies to support customers, and opportunities are available to become frontline ambassadors with full training.

Note: Due to high application volume, we may close this advert early. Apply soon to avoid missing out.