CUA Technical Coordinator

Pertemps; Orpington; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Pertemps is looking for a Technical Co-Ordinator to join their Network Asset Maintenance team in a hybrid role located in Orpington. You will ensure that technicians and contractors have all prerequisites for capital and planned maintenance programs, focusing on health and safety while driving performance improvements.

Benefits

Competitive salary plus car allowance

26 days holiday, increasing to 30 with service

Contributory pension - Max 12% employee contribution

Annual Personal Medical Assessments

Wider benefits scheme for wellbeing

Qualifications

• Experience coordinating teams with internal and external stakeholders.
• Ability to work with Contracts manager on specified work streams.
• High attention to detail and ability to report progress on multiple projects.

Responsibilities

• Assist with Health and Safety for all team members.
• Ensure efficient service delivery to customers.
• Manage upgrade and repair operations for network services.

Skills

Operations

Maintenance

Engineering

Finance

Stakeholder engagement

Customer focus

Communication

Attention to detail

Tools

GIS

Watercore

Waternet

Z-One

PI

SCADA

MS Teams

Job description

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About the role:

We currently have a great opportunity for a Technical Co-Ordinator to join our Network Asset Maintenance team in a Hybrid Position - 3 days in the office with 2 working from home.

As the successful candidate, you will be responsible for ensuring that the upfront Design and coordination of work is in place to make sure that our technicians and contracted partners have the prerequisites in place to allow them to start and complete our capital and Planned maintenance programmes as scheduled.

What you’ll be doing as the Technical Coordinator

1. Being responsible for effectively assisting with the delivery of Health and Safety of all members of the team and those working on the Network.
2. Assisting the team to deliver an exceptional service to our customers and ensuring they trust us and the service we provide.
3. Keeping a committed drive on following the budgetary and financial activities of the team and suggesting improvements to management.
4. Responsible for assisting the performance and delivery of Proactive and Reactive activities under the Assigned Contracts to the division, including Framework/Non-Framework Suppliers, to ensure they understand what is expected of them to achieve optimal performance.
5. Assisting all individuals in the team, ensuring they are motivated and take pride in what they do by developing and agreeing on action plans.
6. Delivering successful first-time network service operations by managing the upgrade, repair, and replacement of inoperable assets and underperforming assets.

Base Location: Hybrid Orpington (PS & Depot) - 3 days in office with 2 working from home

Working Pattern: 36 Hours Monday- Friday

All PPE and tools are provided.

What you should bring to the role

1. Strong skills in operations, maintenance, engineering, finance, H&S, stakeholder engagement, and customer focus.
2. Relevant experience in coordinating for teams of internal and external stakeholders to deliver Key KPI’s.
3. Ability to work with Contracts manager and on own initiative to deliver specified work streams within SLAs.
4. Ability to populate overtime usage in a controlled, reportable, and fair manner.
5. Competent at using appropriate company IT Systems and office-based software, with preferable experience in GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams.
6. Excellent communication and interpersonal skills.
7. High attention to detail with the ability to report and track the progress of multiple projects.
8. Proactively own issues related to non-available assets, complex cases, or out-of-SLA cases to attain resolution.

What’s in it for you

• Competitive salary of £35,000 - £40,000 per annum depending on experience plus car allowance.
• 26 days holiday per year, increasing to 30 with service (plus bank holidays).
• Contributory pension – Defined Contribution - Max 12% - 2x employee contribution.
• Annual Personal Medical Assessments.
• Wider benefits scheme including offers and information to support wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, helping our customers, communities, people, and the planet to thrive. We seek passionate, skilled people committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a diverse, rewarding place to work, offering fast-tracked career opportunities, flexible working, and excellent benefits. We welcome applications from everyone and support inclusivity throughout the recruitment process.

During crises, we rally to support our customers. Join us as an ambassador to support frontline efforts; full training provided. It’s a rewarding opportunity to learn more about our business and colleagues.

Disclaimer: Due to high application volume, we may close the advert early. Apply soon to avoid disappointment.