CUA Technical Coordinator

Thames Water; Orpington; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Thames Water seeks a Technical Co-Ordinator for its Network Asset Maintenance team in a hybrid role based in Orpington. The position involves coordinating maintenance operations, ensuring health and safety compliance, and managing network asset improvements while engaging with internal and external stakeholders. The role offers a competitive salary and comprehensive benefits, emphasizing career development and a commitment to diversity.

Benefits

Car allowance

26 days holiday plus bank holidays

Contributory pension scheme up to 12% employer contribution

Annual personal medical assessments

Access to benefits hub with discounts

Qualifications

• Experience coordinating teams of internal and external stakeholders.
• Ability to independently deliver work streams within SLAs.
• High attention to detail in tracking multiple projects.

Responsibilities

• Assisting in health and safety delivery for team members.
• Monitoring and suggesting improvements for budgetary activities.
• Managing upgrades, repairs, and replacements for network assets.

Skills

Operations

Maintenance

Engineering

Health & Safety

Stakeholder Engagement

Customer Focus

Tools

GIS

Watercore

Waternet

Z-One

PI

SCADA

MS Teams

Job description

About the role:

We currently have a great opportunity for a Technical Co-Ordinator to join our Network Asset Maintenance team in a Hybrid Position: 3 days in the office and 2 days working from home.

As the successful candidate, you will be responsible for ensuring that the upfront design and coordination of work are in place to ensure our technicians and contracted partners have the prerequisites to start and complete our capital and planned maintenance programs as scheduled.

What you’ll be doing as the Technical Coordinator:

1. Assisting with the delivery of health and safety for all team members and those working on the network.
2. Helping the team deliver exceptional service to customers and maintaining their trust.
3. Monitoring and suggesting improvements for the team’s budgetary and financial activities.
4. Supporting the performance and delivery of proactive and reactive activities under the assigned contracts, ensuring suppliers meet expectations to achieve optimal performance.
5. Motivating team members and developing action plans to foster pride and engagement.
6. Managing upgrades, repairs, and replacements for network assets to ensure first-time successful operations.

Base Location: Hybrid Orpington (PS & Depot) - 3 days in office, 2 days remote.

Working Pattern: 36 hours, Monday to Friday.

All PPE and tools are provided.

What you should bring to the role:

1. Strong skills in operations, maintenance, engineering, finance, H&S, stakeholder engagement, and customer focus.
2. Experience coordinating teams of internal and external stakeholders to deliver key KPIs.
3. Ability to work with the Contracts Manager and independently deliver work streams within SLAs.
4. Competence in using company IT systems and office software, preferably GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams.
5. Excellent communication and interpersonal skills.
6. High attention to detail with the ability to report and track multiple projects.
7. Proactive ownership of high-priority asset issues, complex cases, or SLA breaches to attain resolution.

What’s in it for you:

1. Salary of £35,000 - £40,000 per annum plus car allowance.
2. 26 days holiday plus bank holidays, increasing to 30 with service.
3. Contributory pension scheme up to 12% employer contribution.
4. Annual personal medical assessments.
5. Access to benefits hub offering discounts and wellbeing support.

Learn more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future, helping our customers, communities, people, and the planet to thrive. We seek passionate, skilled individuals committed to making a difference.

Learn more about our purpose and values.

Working at Thames Water:

Thames Water offers a rewarding, diverse workplace with opportunities for career development, flexible working, and excellent benefits. Join us to make a difference and help protect water resources for future generations.

We are committed to diversity and inclusion, supporting applicants throughout the recruitment process. We encourage applications from everyone and offer additional support where needed.

During crises, team members can support customers directly as ambassadors—full training provided. This is a rewarding way to learn more about our business and colleagues.

Disclaimer: Due to high application volume, we may close the advert early. We encourage prompt applications to avoid missing out.