CSE Engineer

KONE; Warrington; Hybrid; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Private medical insurance

Dental insurance

KONE discounts

Long service awards

Job summary

KONE is seeking a Technical Sales Support Engineer to cover the Liverpool and Manchester region, with base in Warrington. You will analyse customer technical needs, develop proposals, and act as the customer contact for technical questions, while supporting the sales team to provide clear, compliant solutions.

In the delivery and design phases you will coordinate with contractors, architects and engineers, run site surveys, prepare documentation, plan projects, and ensure on-time delivery.

Qualifications

• Engineering/technical background or equivalent lift/escalator engineering experience.
• Excellent communication skills essential.
• Customer-focused with attention to detail.
• Basic AutoCAD experience; training provided.
• Revit & Navisworks desirable.
• IT literacy; proficient with MS Office 365.
• Driving licence required.
• Enthusiastic about engineering and eager to learn.

Responsibilities

• Manage customer relationships and analyse technical needs to develop proposals.
• Provide technical and costing support for the sales process; coordinate specifications and delivery times.
• Ensure solutions meet codes, regulations and safety requirements.
• Conduct technical site surveys and plan project delivery to schedule.
• Organise documentation, drawings and material specifications; coordinate purchasing.

Skills

Engineering/technical background

Excellent communication skills

Customer-focused

AutoCAD experience

Revit & Navisworks desirable

MS Office 365

Driving license

Willing to learn

Education

Diploma/Degree in Mechanical Engineering

Tools

AutoCAD

Revit

Navisworks

Job description

Main Duties and Responsibilities

• Customer relationship Management
• Supports the Salesperson by analysing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings with contractors, architects, and owners.
• Attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).

Technical sales support in the Customer Process

• Provides technical and costing support for the sales process.
• Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.
• Accountable for solution engineering.
• Ensures that the proposed solution fulfils the codes, regulations, and safety requirements.
• To control costs and have a financial understanding of each project worked on.
• To provide all in-house engineering and technical advice across the product and process range.
• To carry out traffic analysis as required.

Technical support in the Delivery process

• Accountable for solution engineering.
• Accountable for technical site surveys.
• Organizes the order process and documentation.
• To create a plan for each project and ensure the project runs to schedule.
• Manages the drawing and related documents.
• Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
• Organizes the purchasing of the required materials.
• Site inspections as required.
• Arranges and completes the project handover process to Operations team.
• Adherence to company ISO procedures.

Skills and Experiences

• Engineering / technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift and/or Escalator engineering experience.
• Must have excellent communication skills.
• Must be customer focused with excellent attention to detail.
• Basic AutoCAD experience. Although training will be made available.
• Revit & Navisworks experience is desirable.
• IT literacy. Fluent in Microsoft Office 365.
• Previous experience of elevator/escalator industry and capability to survey and assess existing equipment is desirable.
• Driving license.
• Enthusiastic about engineering and willing to learn.

This role covers the Liverpool and Manchester region, with your base located in Warrington.

If you are passionate about the lift and Escalator industry, looking for a new challenge with a leading company, we’d love to hear from you!

What KONE can offer

• Competitive Salary
• 25 days holiday and 8 additional Bank Holidays
• 1 Volunteering Day
• Pension Scheme
• Development opportunities and development reviews to help you achieve your professional goals.
• Endless support from experienced leaders within the lift & escalators industry
• Bonus
• EV Car
• Dental Insurance
• Private Medical Insurance
• Kone Discounts
• Prolonged Disability Insurance (PDI)
• Long Service Awards
• Hybrid Working
• 24/7 GP Support & Wellbeing Access