Cruise Industry Growth & Partnerships Lead

Port of Dover; Dover; Vor Ort; GBP 47.000 - 58.000; Vollzeit

Benefits dieser Stelle

5 weeks annual leave + bank holidays

Birthday leave

Generous pension scheme

Discretionary annual bonus scheme

Private Health Care

Life assurance

Employee assistance programme

Cycle to work scheme

Free Parking

Zusammenfassung

Port of Dover is looking for a commercially driven Business Development Manager (Cruise) to grow our cruise business with cruise lines, agents and partners. You will strengthen relationships, identify opportunities and support the delivery of our long-term commercial strategy.

In this role you will manage day-to-day client relationships, develop account plans, pursue new opportunities, assist in proposals and tenders, and coordinate cross-functional inputs to drive international growth for the

Qualifikationen

• Experience in cruise, maritime, travel or tourism sectors required.
• Experience in business development, account management or commercially focused roles.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation and networking abilities.
• Commercially astute with ability to identify growth opportunities.
• Strong organisational skills and ability to manage multiple priorities.

Aufgaben

• Manage day-to-day relationships with cruise line customers, ensuring high quality service.
• Develop and maintain account management plans to support retention and growth.
• Build relationships with cruise operators, port agents, shore excursion providers and ground handlers.
• Identify customer needs, service improvements and commercial opportunities.
• Support customer onboarding and coordinate operational requirements across the business.
• Identify, qualify and pursue new business opportunities within the cruise sector.
• Support preparation of commercial proposals, presentations and tender submissions.
• Assist in developing business cases through market, operational and financial analysis.
• Contribute to development of the Port’s cruise proposition.
• Support commercial negotiations and coordinate stakeholder inputs.
• Work with Operations, Engineering, Finance to deliver customer requirements.
• Monitor service performance and resolve operational issues.
• Support tariff and rate changes communication.
• Plan and deliver sales missions.
• Attend trade exhibitions and industry events.
• Generate and follow up new business leads.
• Gather market intelligence and identify trends.
• Represent the Port of Dover in domestic and international markets.

Kenntnisse

Cruise/maritime experience

Business development

Relationship management

Commercial proposals/tenders

CRM systems

Microsoft Office

Full UK driving licence

Willingness to travel internationally

Stakeholder management

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Port of Dover is looking for a commercially driven Business Development Manager (Cruise) to grow our cruise business with cruise lines, agents and partners. You will strengthen relationships, identify opportunities and support the delivery of our long-term commercial strategy.

In this role you will manage day-to-day client relationships, develop account plans, pursue new opportunities, assist in proposals and tenders, and coordinate cross-functional inputs to drive international growth for the