Cruise and Security Coordinator

Forth Ports Group; Rosyth; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Discretionary bonus

Generous annual leave entitlement

Defined contribution pension (up to 16

4x salary life assurance

Employee wellbeing programmes

Employee discounts

Zusammenfassung

Forth Ports Group is seeking a Cruise and Security Coordinator for a 12 month FTC to manage cruise vessel visits across Scottish ports from Rosyth, with occasional travel. The role requires coordinating security, logistics and visitor experience, working with the Cruise and Security Manager and external providers.

Flexibility to support out of hours and weekend visits is needed. You will engage with Asset Managers, Port Operations, security teams and authorities to ensure safe, compliant

Qualifikationen

• Strong organisational, communication and stakeholder engagement skills.
• Excellent attention to detail in planning, documentation and visitor experiences.
• Adaptable, proactive with solution-oriented planning and problem solving.
• Familiarity with customs procedures and security protocols.
• Competence in financial management.
• Full UK Driving Licence.
• Full UK Working Rights.

Aufgaben

• Support the planning and coordination of the full Scottish cruise schedule with Asset Managers and Port Operations teams.
• Support ISPS security requirements across cruise operations, maintaining documentation and participating in drills.
• Liaise with Security Provider, PFSOs/DPFSOs, vessel representatives, shipping agents and authorities for safe, compliant operations.
• Coordinate cruise volunteer and security teams, ensuring briefing and professional conduct.
• Organise and deliver positive visitor experiences, including cultural activities and accessibility arrangements.
• Support contingency planning for adverse weather and visitor comfort.
• Assist with end of season reviews, evaluating performance and improving processes, experiences and security protocols.
• Support monitoring of cruise operations against profit and loss targets, including vessel charging and invoices.
• Assist with promoting Capital Cruising via social media and stakeholder engagement.
• Support plaque exchanges, PR activities and events involving visiting cruise vessels.

Kenntnisse

Organisation

Communication

Stakeholder engagement

Attention to detail

Customs procedures

Security protocols

Financial management

Driving licence

UK Working Rights

Jobbeschreibung

Cruise and Security Coordinator (12 month FTC)

Job Title: Cruise and Security Coordinator (12 month FTC)

Location: Port of Rosyth with travel to other Scottish ports

Hours: 35 hour contract - with some flexibility required to support cruise vessel visits outside standard working hours, including weekends.

Compensation: £25,000-£30,000

At Forth Ports, we keep trade, logistics, and infrastructure moving. Every day, our teams support the flow of goods, materials, and services that businesses and communities rely on, helping to power economic growth across the UK and beyond. Our people are at the core of everything we do, and their expertise, commitment, and innovation drive our success.

With our commitment to reach carbon neutrality by 2032 and Net Zero by 2042, we're investing heavily in sustainable and digital technologies, including major growth in offshore wind and greener port operations. For you, this means joining a business that's evolving, ambitious, and making a real difference.

About the role

As Cruise and Security Coordinator, you will support the planning and delivery of cruise vessel visits across Forth Ports’ Scottish cruise operation, helping to ensure safe, efficient and seamless operations while delivering an excellent visitor experience. Working closely with the Cruise and Security Manager, Asset Managers, Port Operations teams, security providers and wider stakeholders, you will coordinate cruise activities, support ISPS security compliance and ensure all operational and visitor arrangements are in place for successful vessel visits.

Key responsibilities:

• Support the planning and coordination of the full Scottish cruise schedule, working closely with Asset Managers and Port Operations teams to ensure the effective delivery of cruise vessel visits.

• Support ISPS security requirements across cruise operations, maintaining accurate documentation, participating in security drills and exercises, and ensuring compliance with relevant standards and regulations.

• Liaise with the Security Provider, PFSOs, DPFSOs, vessel representatives, shipping agents and relevant authorities to ensure safe, compliant and efficient cruise operations.

• Support and coordinate cruise volunteer and security teams, ensuring they are prepared, appropriately briefed and maintain a professional standard during vessel visits.

• Organise and deliver positive visitor experiences, including arranging cultural activities, local tourist information and appropriate facilities for visitors requiring additional assistance.

• Support contingency planning for cruise visits, including alternative arrangements for adverse weather conditions, accessibility and visitor comfort.

• Assist with end of season reviews, working with the Cruise and Security Manager and Asset Teams to evaluate performance and identify opportunities to improve operational processes, visitor experience and security protocols.

• Support the monitoring of cruise operations against profit and loss targets, working with Finance and Port Teams to ensure accurate vessel charging and prompt payment of invoices.

• Assist with the promotion of Capital Cruising through social media and stakeholder engagement, working with PR firm and the Tilbury Cruise Team to showcase successful events and positive visitor feedback.

• Support plaque exchanges, PR activities and other events involving visiting cruise vessels, helping to promote Forth Ports and enhance the visitor experience.

What we're looking for:

We are looking for an organised, proactive and adaptable individual with strong communication and coordination skills and the ability to manage multiple priorities in a busy operational environment. You will be confident building relationships with a range of internal and external stakeholders, have a customer focused approach and a keen eye for detail. You will be a collaborative team player who can use their initiative, respond positively to changing priorities and take a practical approach to supporting the smooth delivery of cruise operations.

The role requires some flexibility, as cruise vessel visits may take place at weekends or outside standard working hours. You should be comfortable adapting your working hours when needed to support operational requirements, with planning and coordination across the wider teams helping to minimise out of hours working wherever possible.

Skills & Qualifications:

• Strong organisation, communication and stakeholder engagement skills.

• Good attention to detail, ensuring accuracy and consistency in planning, documentation and delivery of visitor experiences.

• Adaptable and proactive, with a solution oriented approach to planning and problem solving.

• Familiarity with customs procedures and security protocols

• Competence in financial management.

• Full Driving Licence, valid in the UK.

• Full UK Working Rights.

What Forth Ports can offer you

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary

• Discretionary bonus

• Generous annual leave entitlement

• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary

• In-house Occupational Health - Provides professional workplace health advice, support, and guidance for employees across all sites

• Employee Assistance Programme (EAP) - Delivered through Health Assured, offering 24/7, 365-day confidential wellbeing support via the Wisdom app or telephone access, covering mental health, financial advice, legal guidance, and emotional wellbeing

• Physiotherapy Support - Access to physiotherapy sessions through three external providers in Scotland, plus an onsite physiotherapist once per week in Tilbury

• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees

• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms

• Cycle to Work scheme to support affordable, sustainable commuting

• On-site free parking available for all employees

• Attractive family-friendly policies, including enhanced maternity cover

• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

As a signatory to the Armed Forces Covenant, we are committed to ensuring that members of the Armed Forces community are treated fairly and are not disadvantaged in their civilian careers because of their service.

We welcome applications from veterans, reservists, cadet force adult volunteers, and military spouses/partners, and we actively support flexible and inclusive recruitment practices.

About the company

"As sure as the tide" - 50 years and counting - delivering outstanding results, on all manner of projects. Customers from around the world rely on our expertise to realise their ambitions.

Required Criteria

• Strong organisation, communication and stakeholder engagement skills
• Good attention to detail, ensuring accuracy and consistency in planning, documentation and delivery of visitor experiences
• Full Driving Licence, valid in the UK
• Full UK Working Rights

Desired Criteria

• Familiarity with customs procedures and security protocols