Cruise and Security Coordinator (12 month FTC)

Forth Ports Limited; Rosyth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Generous annual leave

Pension up to 16.5%

Health & wellbeing support

Employee discount platform

Cycle to Work

On-site parking

Family-friendly policies

Gym discounts

Job summary

Forth Ports Limited is seeking a Cruise and Security Coordinator for a 12‑month FTC to plan and deliver cruise vessel visits across its Scottish operations. You will coordinate ISPS compliance, liaise with asset managers, security providers and authorities, and ensure smooth visitor experience.

The role requires weekend/out‑of‑hours flexibility and strong coordination across multiple teams to optimise operational delivery and safety.

Qualifications

• Strong organisation and stakeholder engagement skills.
• Excellent attention to detail in planning and documentation.
• Adaptable and proactive with problem solving.
• Familiarity with customs procedures and security protocols.
• Experience with financial management and budgeting.
• Holder of a full UK driving licence and working rights.

Responsibilities

• Support the planning and coordination of the full Scottish cruise schedule with Asset Managers and Port Operations to ensure effective vessel visits.
• Support ISPS security requirements across cruise operations, maintain documentation, participate in drills and ensure regulatory compliance.
• Liaise with Security Provider, PFSOs, vessel representatives, shipping agents and authorities to ensure safe, compliant operations.
• Coordinate cruise volunteer and security teams, briefing them and maintaining professional standards during visits.
• Organise and deliver positive visitor experiences, including cultural activities and suitable facilities for visitors needing assistance.
• Assist contingency planning for adverse weather, accessibility and visitor comfort during cruises.
• Assist end-of-season reviews with the Cruise and Security Manager to identify process improvements.
• Monitor cruise operations against profit and loss targets; coordinate vessel charging and timely invoicing with Finance.
• Support promotion of Capital Cruising via social media and stakeholder engagement with Tilbury Cruise Team and PR firm.
• Assist with plaque exchanges, PR activities and events involving visiting cruise vessels to enhance the visitor experience.

Skills

Strong organisation

Stakeholder engagement

Attention to detail

Adaptable and proactive

Customs procedures familiarity

Security protocols knowledge

Financial management

Full UK driving licence

Full UK working rights

Job description

Job Description

Location: Forth Ports, Terminal Building, Port of Rosyth, Rosyth

Job Title: Cruise and Security Coordinator (12 month FTC)

Location: Port of Rosyth with travel to other Scottish ports

Hours: 35 hour contract - with some flexibility required to support cruise vessel visits outside standard working hours, including weekends.

Compensation: £25,000-£30,000

At Forth Ports, we keep trade, logistics, and infrastructure moving. Every day, our teams support the flow of goods, materials, and services that businesses and communities rely on, helping to power economic growth across the UK and beyond. Our people are at the core of everything we do, and their expertise, commitment, and innovation drive our success.

With our commitment to reach carbon neutrality by 2032 and Net Zero by 2042, we’re investing heavily in sustainable and digital technologies, including major growth in offshore wind and greener port operations. For you, this means joining a business that’s evolving, ambitious, and making a real difference.

About The Role

As Cruise and Security Coordinator, you will support the planning and delivery of cruise vessel visits across Forth Ports’ Scottish cruise operation, helping to ensure safe, efficient and seamless operations while delivering an excellent visitor experience. Working closely with the Cruise and Security Manager, Asset Managers, Port Operations teams, security providers and wider stakeholders, you will coordinate cruise activities, support ISPS security compliance and ensure all operational and visitor arrangements are in place for successful vessel visits.

Key Responsibilities

• Support the planning and coordination of the full Scottish cruise schedule, working closely with Asset Managers and Port Operations teams to ensure the effective delivery of cruise vessel visits.
• Support ISPS security requirements across cruise operations, maintaining accurate documentation, participating in security drills and exercises, and ensuring compliance with relevant standards and regulations.
• Liaise with the Security Provider, PFSOs, DPFSOs, vessel representatives, shipping agents and relevant authorities to ensure safe, compliant and efficient cruise operations.
• Support and coordinate cruise volunteer and security teams, ensuring they are prepared, appropriately briefed and maintain a professional standard during vessel visits.
• Organise and deliver positive visitor experiences, including arranging cultural activities, local tourist information and appropriate facilities for visitors requiring additional assistance.
• Support contingency planning for cruise visits, including alternative arrangements for adverse weather conditions, accessibility and visitor comfort.
• Assist with end of season reviews, working with the Cruise and Security Manager and Asset Teams to evaluate performance and identify opportunities to improve operational processes, visitor experience and security protocols.
• Support the monitoring of cruise operations against profit and loss targets, working with Finance and Port Teams to ensure accurate vessel charging and prompt payment of invoices.
• Assist with the promotion of Capital Cruising through social media and stakeholder engagement, working with PR firm and the Tilbury Cruise Team to showcase successful events and positive visitor feedback.
• Support plaque exchanges, PR activities and other events involving visiting cruise vessels, helping to promote Forth Ports and enhance the visitor experience.

What We're Looking For

We are looking for an organised, proactive and adaptable individual with strong communication and coordination skills and the ability to manage multiple priorities in a busy operational environment. You will be confident building relationships with a range of internal and external stakeholders, have a customer focused approach and a keen eye for detail. You will be a collaborative team player who can use their initiative, respond positively to changing priorities and take a practical approach to supporting the smooth delivery of cruise operations.

The role requires some flexibility, as cruise vessel visits may take place at weekends or outside standard working hours. You should be comfortable adapting your working hours when needed to support operational requirements, with planning and coordination across the wider teams helping to minimise out of hours working wherever possible.

Skills & Qualifications

• Strong organisation, communication and stakeholder engagement skills.
• Good attention to detail, ensuring accuracy and consistency in planning, documentation and delivery of visitor experiences.
• Adaptable and proactive, with a solution oriented approach to planning and problem solving.
• Familiarity with customs procedures and security protocols
• Competence in financial management.
• Full Driving Licence, valid in the UK.
• Full UK Working Rights.

What Forth Ports Can Offer You

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary
• Discretionary bonus
• Generous annual leave entitlement
• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
• In‑house Occupational Health — Provides professional workplace health advice, support, and guidance for employees across all sites
• Employee Assistance Programme (EAP) — Delivered through Health Assured, offering 24/7, 365‑day confidential wellbeing support via the Wisdom app or telephone access, covering mental health, financial advice, legal guidance, and emotional wellbeing
• Physiotherapy Support — Access to physiotherapy sessions through three external providers in Scotland, plus an onsite physiotherapist once per week in Tilbury
• An annual Christmas thank you gift of a complimentary turkey or meat‑free alternative for all employees
• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
• Cycle to Work scheme to support affordable, sustainable commuting
• On‑site free parking available for all employees
• Attractive family‑friendly policies, including enhanced maternity cover
• Employee discount platform providing savings on UK‑wide restaurants, retail, car rentals, days out, and holidays

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

As a signatory to the Armed Forces Covenant, we are committed to ensuring that members of the Armed Forces community are treated fairly and are not disadvantaged in their civilian careers because of their service.

We welcome applications from veterans, reservists, cadet force adult volunteers, and military spouses/partners, and we actively support flexible and inclusive recruitment practices.

How To Apply

Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.

About The Company

Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries. Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.

Company Culture

Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.

Required Criteria

• Strong organisation, communication and stakeholder engagement skills
• Good attention to detail, ensuring accuracy and consistency in planning, documentation and delivery of visitor experiences
• Full Driving Licence, valid in the UK
• Full UK Working Rights

Desired Criteria

• Familiarity with customs procedures and security protocols

Closing Date

Tuesday 10th November, 2026

Contract Type

fulltime

Salary

From £25,000.00 Yearly to £30,000.00 Yearly