Crowd Safety Steward

First Response Group; Waterford; On-site; GBP 12,000 - 18,000; Full time

Job summary

First Response Group is seeking a Crowd Safety Steward for a major football and events venue in Watford. You will be on the front line, helping create a safe, welcoming environment and supporting event operations from arrival through departure.

The role requires professionalism, awareness and strong customer service, with the ability to stay calm in busy venues and work flexible event schedules. A Level 2 Spectator Safety qualification is required.

Qualifications

• Level 2 Spectator Safety Certificate required.
• Professional and approachable attitude.
• Ability to remain calm in busy, high‑pressure environments.
• Reliability and flexibility to work event schedules.

Responsibilities

• Welcoming spectators and providing clear directions and assistance
• Monitoring crowd movement within concourses, seating areas and entrances
• Managing queues and access points during peak periods
• Identifying and reporting safety risks or unusual behaviour
• Supporting emergency and evacuation procedures when required
• Working closely with supervisors and control room teams

Skills

Professional attitude

Education

Level 2 Spectator Safety Certificate

Job description

You must live 45 minutes commute from Watford.

This role is for experienced crowd safety stewards who are confident working as part of a team in live stadium environments.

Why FRG ?

• Dynamic Environment: Join a team where your input is valued and you can make a real impact.
• Professional Growth: Access ongoing learning and development opportunities to help you advance your career.
• Industry Recognition: Work for an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations.
• Inclusive Culture: Be part of a workplace that values inclusion, happiness, and teamwork.

Join First Response Group as a Crowd Safety Steward working at a major football and events venue based in Watford.

This is a front-facing role where professionalism, awareness and customer service matter just as much as safety.

You will help create a safe and positive environment for spectators while supporting event operations from arrival through to departure.

Key responsibilities

• Welcoming spectators and providing clear directions and assistance
• Monitoring crowd movement within concourses seating areas and entrances
• Managing queues and access points during peak periods
• Identifying and reporting safety risks or unusual behaviour
• Supporting emergency and evacuation procedures when required
• Working closely with supervisors and control room teams

You must live 45 minutes commute from Watford.

Requirements:

• Level 2 Spectator Safety Certificate
• A professional and approachable attitude
• Ability to remain calm in busy and high-pressure environments
• Reliability and flexibility to work event schedules