Crowd Safety Operations Coordinator

The Football Association; Wembley; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Event day tickets at Wembley

Free lunches at Wembley & St. George's

Private medical cover

Pension scheme

25 days annual leave

Hybrid working model

Job summary

The Football Association (The FA) seeks a highly organised Crowd Safety Assistant to support Wembley Stadium event operations on matchdays and major events. You will help plan staff allocations, prepare essential event documentation and provide hands‑on support during live operations.

Based at Wembley with hybrid working, the role requires regular evenings and weekends. You’ll handle data entry, purchase orders, payroll checks and safety administration to ensure a safe, smooth guest experience

Qualifications

• Experience in the crowd safety sector of the events industry.
• Ability to work in a fast-paced environment and meet deadlines.
• Basic knowledge of Health & Safety.
• Basic knowledge of crowd safety.
• Excellent skills in Microsoft Office.
• Intermediate numeracy skills.
• Excellent time management and communication skills.
• Ability to manage multiple projects independently.
• Good team player.

Responsibilities

• Assist the Operations division with Wembley Stadium event day operations.
• Work closely with the Crowd Safety Manager.
• Assist with the creation of bespoke crowd safety documents for each event at Wembley Stadium and any other administrative support that is necessary.
• The role will require a large amount of data input to ensure we have the necessary resources for each event.
• Raise, receipt and close off purchase orders, ensuring they are recorded on the crowd safety team purchase order tracker and raise invoice requests as required.
• Provide event day support to the team and assist with pre-event preparations and checks as operationally required.
• Post-event function will include preparing and submitting payroll and scrutinising invoices.
• Live the Wembley Common Purpose and Quality Standards and promote and support a culture of guest service through actions and behaviours.
• Executes additional tasks as required to meet the FA’s changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.

Skills

Crowd safety knowledge

Microsoft Office

Time management

Communication skills

Numeracy

Team player

Project coordination

Attention to detail

Tools

Electronic purchase order system

Job description

The Football Association (The FA) seeks a highly organised Crowd Safety Assistant to support Wembley Stadium event operations on matchdays and major events. You will help plan staff allocations, prepare essential event documentation and provide hands‑on support during live operations.

Based at Wembley with hybrid working, the role requires regular evenings and weekends. You’ll handle data entry, purchase orders, payroll checks and safety administration to ensure a safe, smooth guest experience